Bengawan Solo

The sliced cakes that I am given is always smaller than the one on display. When I asked for the one on display instead they refused to give it and insisted that it is the same lol

bengawan solo has given me food poisoning twice from their kuehs and the reaction was quite bad

Bishan staff's need training in customer services.

Don’t know the staff learn customer service from were so rude ! 2 aunty 1 younger one literally acted like I was invincible and served people behind me and was rude to my mum … seriously you all should do something about your staff performance….

30jan2024 This is $2.60. U can buy 1 veg and 1 meat with rice at s11 with $2.60 now. Every year bengawan sure increase the prices of their items. Worst of all, look at the pathetic size. If you buy multiples, also no discounted rate. You buy doubles , the price is still x2. Is it cost price really so high or the corporate is greedy? When polar cake had to increase prices they put up notice to apologise that they had to do that. but they also conducted several buy 1 free 1 promotions. For example they would allow customers to buy vouchers at buy1free1 aka 50% off and allow redemption for 2 months. This is the last time I will buy from bengawan. Too high class for normal people like me. I will use the money to buy ccp. Hope bengwana can continue to solo and prosper alone. 31jan2024 Swee heng sells swiss roll 3 for $2.40. Thick and even slices. Which business deserves support?

A little late in my review. Bought their tapioca cake with grated orange coconut on top a few months ago. Coconut had turned sourish. Was surprised that they don’t qc their product.

I always buy the butterfly shaped kueh bangkit from bengawan solo every CNY but I refuse to get it this year because the price increase is ridiculous. It now cost $25.50 when it used to be <$20 for the past few years. Even the Nyona kueh price also keep going up and yet the kueh size has shrank!!

Service was extremely rude and reluctant, expressing tones of attitude. I mistaken the shop for closing at 10pm instead of 9.30pm, in the end we manage to finish the process before 9.30pm -_-. Very unprofessional stay away from them near closing time if not you’ll get bark at.

This swiss given to us is much smaller than the ones on display. I dunno is it instructed by company or staff trying to steal from company. But it is definitely unethical, cheating and misrepresenting. Wont be buying anymore from you.

I went to J8 Branch at 6:45pm today to make purchases at Bengawan Solo. I was about to make payment via Shoeepay, while the customer infront of me was also using Shopeepay. As most shops that uses Shopeepay resulted in a long queue of customers, I just decided to step forward to scan the QR code first so that the cashier do not have to wait when I pass her the payment. Instead of "appreciate" the effort to "save her time", she shouted at me to queue up and not make payment until the customer in front of me do so. When I was about to make payment, the cashier then told me that only 1 phone, maximum of 3 transactions can only be used. I agree that only 3 transactions can only be used as it was clearly stated on Shopee's T&C, but I told her that all the merchants that I have visited did not have any issue using more than 1 phones to make payment as it is not stated in the T&C. (To provide more context, I was not even making any split payment) She then told me off and say that this is already stated in the T&C of Shopee. I explained to her that it is not as I was a regular user of Shopeepay and just wanted to feedback to her that I did not face any issue with any other vendor. Her collegue then stepped forward and then attacked me and say that it is in the T&C which she showed me the screenshot from a Whatsapp message, indicating that this is from the management. I told her that the T&C does not state anything about the 2 phones and I said to her I respect Bengawan solo's poloicy of not allowing 2 phones but just wanted to highlight that the arguement that it is in Shopee's T&C is flawed and that it is Bengawan Solo's T&C. She then told me off again and said that this is from the management. I then repeated myself again and told her that this is just a feedback because other merchants do not have this clause. I really do not understand why the staffs cannot be more open to feedback and have to started shouting for no particular reason. A scene was being made and people was staring inside the Bengawan Solo shop and it make me looked so bad as 2 staffs was attacking one. In all due respect, if it is a policy, it is ok, but just say it nicely? Why do we have to resort to scream and shout? On a side note, I realised that the "dessert" that I bought should comes with gula melaka and the cahsier didn't even give me and I had to make a detour just to get it. (By then, there was no crowd after a scene was formed). I sincerely appreciate Bengawan Solo to look into this as staffs actions was really unnecessary and uncalled for. I know that technology changes is a new thing and staffs (especially older ones) may take time to adapt but if there is no need to shout back at the customers in multiple occasions and not take feedback openly.

Pointed at the cake i requested, but gave me something else from the fridge , cold and hard like been in the fridge before CNY until now

Bought pandan, white lotus, yam and matcha snow skin mooncakes. The yam paste snow skin is wet. The mooncake got stuck on the plastic tray and the bottom skin got peeled off as I lift the mooncake up. The pattern on the top of the mooncake can't be seen clearly and it has condensation on it. Too sweet for me. First and last.

Bishan staff need training in customer service.

Bengawan Solo has given me food poisoning twice from their kuehs, and the reaction was quite bad.

The sliced cakes that I am given **are** always smaller than the one on display. When I asked for the one on display instead**,** they refused to give it and insisted that it is the same lol.

I don't know where the staff learned customer service, but they were so rude! Two older staff members and a younger one literally acted like I was invisible, served people behind me, and were rude to my mum. Seriously, you all should do something about your staff performance.

Bought pandan, white lotus, yam, and matcha snow skin mooncakes. The yam paste snow skin was wet. The mooncake got stuck on the plastic tray, and the bottom skin peeled off as I lifted it. The pattern on the top of the mooncake couldn't be seen clearly, and it had condensation on it. Too sweet for me. First and last.

I pointed at the cake I requested, but gave me something else from the fridge, cold and hard like it had been in the fridge before CNY until now.

Here's the lightly edited review: I went to the J8 Branch at 6:45 PM today to make purchases at Bengawan Solo. I was about to make payment via Shopeepay, while the customer in front of me was also using Shopeepay. As most shops using Shopeepay result in a long queue of customers, I decided to step forward to scan the QR code first so that the cashier wouldn't have to wait when I passed her the payment. Instead of appreciating the effort to save her time, she shouted at me to queue up and not make payment until the customer in front of me did so. When I was about to make payment, the cashier then told me that only 1 phone and a maximum of 3 transactions could be used. I agreed that only 3 transactions could be made, as it was clearly stated in Shopee's T&C, but I told her that all the merchants I had visited did not have any issue using more than 1 phone to make payment, as it was not stated in the T&C. (To provide more context, I was not even making any split payment.) She then told me off and said that this was already stated in Shopee's T&C. I explained to her that it was not, as I was a regular Shopeepay user and just wanted to provide feedback that I had not faced any issue with any other vendor. Her colleague then stepped forward and attacked me, saying that it was in the T&C. She showed me a screenshot from a WhatsApp message, indicating that it was from the management. I told her that the T&C did not state anything about two phones, and I said to her that I respected Bengawan Solo's policy of not allowing two phones. However, I just wanted to highlight that the argument that it was in Shopee's T&C was flawed, and that it was Bengawan Solo's T&C. She then told me off again, stating that this was from the management. I then repeated myself, telling her that this was just feedback because other merchants did not have this clause. I really do not understand why the staff members cannot be more open to feedback and have to start shouting for no particular reason. A scene was being made, and people were staring inside the Bengawan Solo shop, which made me look so bad as two staff members were attacking one. In all due respect, if it is a policy, it is okay, but why not just say it nicely? Why resort to screaming and shouting? On a side note, I realized that the "dessert" I bought should have come with gula melaka, and the cashier didn't even give it to me, so I had to make a detour just to get it. (By then, there was no crowd after a scene had been formed.) I sincerely appreciate Bengawan Solo looking into this, as the staff members' actions were really unnecessary and uncalled for. I know that technological changes are a new thing, and staff members (especially older ones) may take time to adapt, but there is no need to shout back at customers on multiple occasions and refuse to take feedback openly.

Edited review: "The Swiss item we received is much smaller than the ones on display. I don't know if this was instructed by the company or if staff are trying to steal from the company. But it is definitely unethical, deceptive, and misrepresentative. Won't be buying anymore from you."

The service was extremely rude and reluctant, and full of attitude. I mistook the shop for closing at 10 pm instead of 9:30 pm, but we managed to finish the process before 9:30 pm. Their behavior was very unprofessional; stay away from them near closing time, otherwise you'll get barked at.

I always buy the butterfly-shaped kueh bangkit from Bengawan Solo every CNY, but I refuse to get it this year because the price increase is ridiculous. It now costs $25.50, when it used to be under $20 for the past few years. Even the Nyonya kueh price keeps going up, yet the kueh size has shrunk!

I'm a little late with this review. I bought their tapioca cake with grated orange coconut on top a few months ago. The coconut had turned sourish. I was surprised that they don't QC their product.

**January 30, 2024** This is $2.60. You can buy one vegetable and one meat dish with rice at S11 for $2.60 now. Every year, Bengawan always increases the prices of their items. Worst of all, look at the pathetic size. If you buy multiples, there's also no discounted rate. You buy doubles, the price is still double. Is the cost price really so high, or is the corporation greedy? When Polar Cake had to increase prices, they put up a notice to apologize for doing so. But they also conducted several buy-one-get-one-free promotions. For example, they would allow customers to buy buy-one-get-one-free vouchers (effectively 50% off) and allow redemption for two months. This is the last time I will buy from Bengawan. Too high class for normal people like me. I will use the money to buy ccp. Hope Bengawan can continue to prosper alone. **January 31, 2024** Swee Heng sells Swiss rolls, three for $2.40. Thick and even slices. Which business deserves support?