KFC Junction 8 continues the legendary Kentucky Fried Chicken tradition at Level 1 of Bishan's premier shopping destination, serving Colonel Sanders' famous secret recipe of 11 herbs and spices alongside Hot & Crispy chicken that has made KFC a global fast food icon. With halal certification ensuring inclusive dining for Singapore's diverse community, this convenient location provides quick, satisfying meals for shoppers, families, and individuals seeking the familiar comfort of classic American fried chicken. Located at 9 Bishan Place with easy accessibility from Bishan MRT station, KFC serves the bustling Bishan community with both dine-in and delivery options that accommodate various dining preferences.
The menu features KFC's signature Original Recipe chicken alongside popular items including Popcorn Chicken, Zinger Burger, Portuguese tarts, and cheesy fries, complemented by traditional sides like mashed potatoes, coleslaw, and macaroni and cheese. Value options such as the chicken fillet burger provide affordable meal solutions, while desserts including chocolate chip cookies and sundaes complete the comprehensive fast food experience. Recent renovations have modernized the ordering system with more efficient service processes that reduce wait times while maintaining the quality and consistency that KFC customers expect.
Operating with extended hours and delivery services available through Deliveroo until midnight on weekends, KFC Junction 8 provides flexible dining options that accommodate busy lifestyles and late-night cravings. While customer experiences vary, the restaurant's commitment to improving service efficiency and maintaining halal standards makes it an accessible dining choice for the diverse Bishan community. Whether seeking quick lunches during shopping trips, family meals, or convenient takeaway options, KFC Junction 8 delivers familiar flavors and reliable service that has made the brand a staple in Singapore's fast food landscape.
KFC should not brand itself as fast food. Bishan Junction 8 is infamous for their fast food being terrible, but KFC takes the mick. Minimum waiting time is 15 minutes, even when it’s way past lunchtime and I wait on average 30 minutes. People subscribe to fast food because they are in a rush and do not have the luxury of time. Please know your customer base. Nice touch with the renovation but the service and quality of time management is still terrible.
Eden Fai
- Chicken not fresh
- soft drink no gas
- chili spoon tissue all not given
- staff give black face when asking for receipt
How we gonna keep support your brand when we’re paying for this kind of food service & quality?
Lim Eileen
Ask for take away just give me a plastic bag, then all attitude face to show customers. Lousy service never have KFC again
CY L
Very poor experience at KFC Bishan Junction 8. I ordered my meal at 8:54 PM and had to wait until 9:37 PM—over 40 minutes—just for a single meal. While waiting, I saw multiple cases of poor service and mismanagement.
Another customer with order #8980 ordered at around 8:30 PM and waited over an hour, only to find out that her ordered item was unavailable. No staff informed her of this until she asked again, after which she had no choice but to take whatever was available as she was too hungry by then.
Another customer who ordered popcorn chicken also waited 30 minutes, only to realize—after he clarified himself—that the item was unavailable. Had he not asked, he might have kept waiting indefinitely, just like the lady who waited an hour for nothing.
To make matters worse, Grab delivery riders were stuck waiting excessively at the counter. The store was already struggling to fulfill in-store orders but continued accepting Grab orders, worsening delays for both customers and riders. This affects the riders’ earnings as they spend excessive time waiting for a single order.
Extremely poor store management and terrible service. The staff showed no accountability in keeping customers informed. KFC needs to urgently address this store’s inefficiencies before more customers face the same frustration.
Megatron Griffin
Lady was rude. When I ordered the mac and cheese with popcorn chicken, I was not given a spoon. I was understanding enough to go and ask for a sppon, guess what the lady did. She side-eyed me, leaned over the counter, instead of just using both hands to separate the spoon, she went OUT OF HER WAY to use 1 hand and the TABLE to separate it! Wow! Js such amazing customer service! I also had a drink with the meal and there was no lid given.When I went to fill my drink up, I tried pressing for the ice(for 5MINUTES), and NO ICE CAME OUT . As I am writing this right now, I am noticing other customer having the same issues(7-8 customers excluding me) as me. And this is not only the worst part. The mac and cheese honestly tastes undercooked, making me question how NEA passed this fast food restaurant chain in J8. I think that NEA should seriously consider giving this establishment another look as it is taking up the space of potential stores that is probably better than this one.
chontik2000
One of the longest waiting time. Can be bothered to wait, just left.
Halg an hour gone, my order is still not on the now preparing item. Shucks. Who want just take mine.
elden chew
So basically i waited at the counter for 10minutes before ordering and she took my order. I saw the tv with the orders and mine was stagnant at the "now preparing" 40-45minutes later i saw my bowl on a tray. It was left there for 5minutes before someone added my side. They called my number and forgot my drink. She had forgotten almost everyones cup and had to remind her. The drink machine also had no ice, the drinks were not cold or fizzy. A worker was also kind of rude.
Edfel Santos
Very slow service after the renovation, management need to review the operation. Have to wait 40min for the food. Called my number with incomplete item, coffee already cold. Many customers asked for refund. Grab drivers for food deliveries having sad faces.
Place after renovation improved seating capacity and more relaxing chair. But service need to improve.
Stella Jiao
I ordered a mix of Crispy & Spicy + Original Recipe chicken， but they only gave me Original! When I asked for exchange, the staff didn’t even fix it—just ignored me! On top of that, they missed my tenders completely!
What’s the point of ordering if they can’t get it right? No apology, no effort to correct it. Waste of money and time! Never ordering from this location again.
Cherlyn
The food is okay, place is okay. Cashier Staff Shannon Attitude is no good, not only rude, when stood infront of the cashier, didn’t bother to ask if we are queuing to order. Only told us that we must tell her we are ordering. Then we stand at the cashier for? When made requests when ordering, everything also no, not flexible. Rude stuff, bad attitude.
John Patrick Mercado
Terrible service. Since then, staff always so slow. You cant call this fast food. Always will take you minimum 30mins for your order. Worst part is there will always be missing items. It was already like this 10 years ago and service havent changed. KFC better review this branch specially the staff.
Angie Kwon
It was a horrible experience. We visited here for a quick meal on Saturday morning. It took more than 25min until we received our meal. Can I refer it to ‘fast food’? The staff were not friendly, rather rude.
Alston Seck
KFC should not brand itself as fast food. Bishan Junction 8 is infamous for its terrible fast food, but KFC takes the mick. The minimum waiting time is 15 minutes, even well past lunchtime; on average, I wait 30 minutes. People choose fast food because they are in a rush and do not have the luxury of time. Please know your customer base. Nice touch with the renovation, but the service and time management are still terrible.
Angie Kwan
It was a horrible experience. We visited here for a quick meal on Saturday morning. It took more than 25 minutes before we received our meal. Can I call this 'fast food'? The staff were not friendly, but rather rude.
John Patrick Moreno
Terrible service. The staff have always been so slow. You can't call this fast food. It will always take a minimum of 30 minutes for your order. The worst part is there will always be missing items. It was already like this 10 years ago, and the service hasn't changed. KFC should review this branch, especially the staff.
Cheryl
The food is okay, the place is okay. The cashier, Shannon, had a bad attitude. She was not only rude; when we stood in front of the cashier, she didn't bother to ask if we were queuing to order. Instead, she only told us that we must tell her we were ordering. Why were we standing at the cashier then? When we made requests while ordering, everything was a 'no,' and she was not flexible. Rude staff, bad attitude.
Stella Chew
I ordered a mix of Crispy & Spicy + Original Recipe chicken, but they only gave me Original! When I asked for an exchange, the staff didn’t even fix it—just ignored me! On top of that, they missed my tenders completely!
What’s the point of ordering if they can’t get it right? No apology, no effort to correct it. Waste of money and time! Never ordering from this location again.
Edwin Santos
Service was very slow after the renovation. Management needs to review the operation. I had to wait 40 minutes for the food. My number was called, but the order was incomplete, and my coffee was already cold. Many customers asked for refunds. Grab drivers for food deliveries also had sad faces.
The place after renovation improved seating capacity and offered more relaxing chairs. However, the service needs to improve.
Edwin Chew
I waited at the counter for 10 minutes before she took my order. I saw the TV screen displaying orders, and mine was stagnant at 'Now Preparing.' 40-45 minutes later, I saw my bowl on a tray. It was left there for 5 minutes before someone added my side. They called my number and forgot my drink. She had forgotten almost everyone's cup, and I had to remind her. The drink machine also had no ice, and the drinks were neither cold nor fizzy. A worker was also somewhat rude.
ChongTik2000
One of the longest waiting times. Couldn't be bothered to wait, I just left.
Half an hour gone, my order was still not on the 'now preparing' list. Shucks. Who wants to just take mine?
Megat Griffin
Lady was rude. When I ordered the mac and cheese with popcorn chicken, I was not given a spoon. I was understanding enough to go and ask for a spoon, and guess what the lady did. She side-eyed me, leaned over the counter, and instead of just using both hands to separate a spoon, she went OUT OF HER WAY to use one hand and the TABLE to separate it! Wow! Just such amazing customer service!
I also had a drink with the meal, and no lid was given. When I went to fill my drink, I tried pressing for the ice for five minutes, and NO ICE CAME OUT. As I write this, I am noticing other customers having the same issues (seven or eight customers, excluding me). And this isn't even the worst part.
The mac and cheese honestly tastes undercooked, making me question how NEA passed this fast food restaurant chain in J8. I think that NEA should seriously consider giving this establishment another look, as it is taking up the space of potential stores that are probably better than this one.
Lim Aileen
I asked for takeaway, and they just gave me a plastic bag. Then their face was all attitude towards customers. Lousy service. I'll never have KFC again.
Eden Fei
Here's the edited review:
- Chicken was not fresh.
- Soft drink had no gas.
- No chili, spoon, or tissue were given.
- Staff gave a black face when asked for the receipt.
How are we going to keep supporting your brand when we're paying for this kind of food service & quality?
C.Y. Lee
Very poor experience at KFC Bishan Junction 8. I ordered my meal at 8:54 PM and had to wait until 9:37 PM—over 40 minutes—just for a single meal. While waiting, I saw multiple cases of poor service and mismanagement.
Another customer with order #8980 ordered at around 8:30 PM and waited over an hour, only to find out that the item she ordered was unavailable. No staff informed her of this until she asked again, at which point she had no choice but to take whatever was available, as she was too hungry by then.
Another customer who ordered popcorn chicken also waited 30 minutes, only to realize—after he inquired—that the item was unavailable. Had he not asked, he might have kept waiting indefinitely, just like the lady who waited an hour for nothing.
To make matters worse, Grab delivery riders were stuck waiting excessively at the counter. The store was already struggling to fulfill in-store orders but continued accepting Grab orders, worsening delays for both customers and riders. This affects the riders’ earnings as they spend excessive time waiting for a single order.
Extremely poor store management and terrible service. The staff showed no accountability in keeping customers informed. KFC needs to urgently address this store’s inefficiencies before more customers face the same frustration.
Positive Reviews
Lydia Heng
The BBQ pockett tasted good 4/5
Generally their chicken seem to be freshly done (hot) and it's crispy!!!
Service and atmosphere 2/5
Came at ~7.30pm on a Friday evening and tables/seats weren't clean. Long wait of 25 mins for 2 pax food.
Despite the poor service, I would come back again for such hot and crispy chicken cause not every KFC outlet is good.
Shasvenah Menon
The chicken was crispy and juicy, just the way I like it. The staff were friendly and helpful, making the experience even better. The restaurant was clean and inviting, a great place to relax and enjoy a meal. I'll definitely be back for more of that delicious chicken soon. Overall, a fantastic fast food experience.
Tan Kevin
5 star service from Miss April. Bought a digital deal from shoppee. Had some trouble with using it. Expiry is on today 31st Dec 24. Had Miss April patiently help me with the redemption despite the restaurant being busy.
Her service standard is superb and i think kfc is fortunate to have staff that cares for the customers.
Tan Kai Wen
5-star service from Miss April. Bought a digital deal from Shopee. Had some trouble using it. The expiry was today, December 31st, 2024. Miss April patiently helped me with the redemption, despite the restaurant being busy.
Her service standard is superb, and I think KFC is fortunate to have staff who care for their customers.
Shasvitha Menon
The chicken was crispy and juicy, just the way I like it. The staff were friendly and helpful, making the experience even better. The restaurant was clean and inviting, a great place to relax and enjoy a meal. I'll definitely be back for more of that delicious chicken soon. Overall, it was a fantastic fast food experience.
Lydia Hong
The BBQ Pockett tasted good, 4/5.
Generally, their chicken seems to be freshly done and hot, and it's crispy!
Service and atmosphere 2/5
We came at approximately 7:30 PM on a Friday evening, and the tables and seats weren't clean. There was a long wait of 25 minutes for food for two people.
Despite the poor service, I would come back for such hot and crispy chicken because not every KFC outlet is good.
