I visited the Samsung Experience Store on February 12, 2025, at 7 PM, intending to purchase a Samsung anti-reflective film.
A salesperson named Desmond informed me they did not sell it, which seemed unusual for a Samsung store. He recommended a Birf-brand film, assuring me it was compatible with the fingerprint sensor.
After installation, I noticed the screen appeared dull, and he explained it was due to the matte finish. This information wasn't provided before the purchase.
I paid $50 for a matte screen protector that significantly impairs fingerprint sensor functionality, causing occasional errors and slow unlock times.
Carine Sim
5
Placed a new phone order with Sylvester Tan. He is very patient with our inquiries and resourceful in helping us save some cost with the latest promo. Happy experience and highly recommend Sylvester's service!
Stella Chua
5
Zarina Pacia provides great service and puts in all efforts to help the customers. She is patient and knowledgeable.
Mary Lim
5
Allen is a friendly and helpful man. I am very happy with his service.
Soon Lim
5
Zarina is very helpful and has good customer service. Lots of patience in explaining.
Ben Chang
5
Zarina is helpful and supportive. Her dedication to help customers is an asset to the company.
Jess Chan
5
Allen Cheong is a very warm and helpful guy. He is patient and bubbly. He made a good recommendation for the Samsung S25+, comparing it to my existing Samsung phone. He is also knowledgeable.
Mei Yi
5
Super friendly staff. I bought the latest S25 Ultra, and they were so resilient in helping to transfer data from my dad’s old Huawei phone (which was so terribly outdated) to the new phone.
Shyreen
5
Great experience with the staff here, especially Desmond, who was very helpful and patient in introducing the different models. Got a new Flip 7 for my mom! It's very pretty.
Swetha Singh
5
Had a great experience at the Samsung store. They not only gifted me a tote bag along with a phone bag, but also offered excellent customer support. The staff was super helpful and even assisted with fast data transfer from my old device to the new one. Overall, it was a really smooth and satisfying purchase experience. 😊📱🛍️