I visited the Samsung Experience Store on February 12, 2025, at 7 pm, intending to purchase a Samsung anti-reflective film.
A salesperson named Desmond informed me they did not sell it, which seemed unusual for a Samsung store. He recommended a Birf brand film, assuring me it was compatible with the fingerprint sensor.
After installation, I noticed the screen appeared dull, and he explained it was due to the matte finish. This information wasn't provided before the purchase.
I paid $50 for a matte screen protector that significantly impairs fingerprint sensor functionality, causing occasional errors and slow unlock times.
Valerie Lim
5
From the moment I arrived, Desmond Ong went above and beyond to ensure that my experience was enjoyable and seamless. His attention to detail, friendly demeanor, and genuine willingness to assist made a lasting impression on me. I was particularly impressed with how Desmond handled the sales and post sales services right after the purchase (transfer of phone data), showing a level of professionalism and care that exceeded my expectations.
It is rare to come across individuals who are truly dedicated to providing excellent customer service, and I believe Desmond is a valuable asset to your team. Please pass on my gratitude to them, as I feel his efforts deserve recognition.
Thank you once again for providing such outstanding service, and I look forward to visiting again Samsung Bishan in the near future.
Jenny Chan
5
Staff very friendly and helpful - Sylvester & Bernard
Jess Wong
5
Zarina is very kind and good service to customer!!
Nannette Yong
5
Nihal Deb was very helpful and patient in helping me with my phone issues. Thank you very much!
Zan Wong
5
We bought a Samsung Galaxy S24 from the Samsung Store at Junction 8 today. Although it was already after closing hours, Derek went above and beyond to assist and guide my mother-in-law on the memory transfer process, and we remain incredibly thankful. Once again, thanks for the wonderful service. It was very kind of you.
Nanette Yong
5
Nihal Deb was very helpful and patient while helping me with my phone issues. Thank you very much!
Jessie Wong
5
Zarina is very kind and provides good customer service.
Janice Chan
5
Staff very friendly and helpful: Sylvester & Bernard.
Vivian Lam
5
From the moment I arrived, Desmond Ong went above and beyond to ensure that my experience was enjoyable and seamless. His attention to detail, friendly demeanor, and genuine willingness to assist made a lasting impression on me. I was particularly impressed with how Desmond handled the sales and post-sales services right after the purchase, including the transfer of phone data, showing a level of professionalism and care that exceeded my expectations.
It is rare to come across individuals who are truly dedicated to providing excellent customer service, and I believe Desmond is a valuable asset to your team. Please pass on my gratitude to him, as I feel his efforts deserve recognition.
Thank you once again for providing such outstanding service, and I look forward to visiting Samsung Bishan again in the near future.