Junction 8 • Food • Parking
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Rating Summary

4.7

30 reviews

5
100%
4
93%
3
87%
2
80%
1
73%

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Reviews for Samsung Experience Store

Daniel Ong

Daniel Ong

1

I visited the Samsung Experience Store on February 12, 2025, at 7 pm, intending to purchase a Samsung anti-reflective film. A salesperson named Desmond informed me they did not sell it, which seemed unusual for a Samsung store. He recommended a Birf brand film, assuring me it was compatible with the fingerprint sensor. After installation, I noticed the screen appeared dull, and he explained it was due to the matte finish. This information wasn't provided before the purchase. I paid $50 for a matte screen protector that significantly impairs fingerprint sensor functionality, causing occasional errors and slow unlock times.

Valerie Lim

Valerie Lim

5

From the moment I arrived, Desmond Ong went above and beyond to ensure that my experience was enjoyable and seamless. His attention to detail, friendly demeanor, and genuine willingness to assist made a lasting impression on me. I was particularly impressed with how Desmond handled the sales and post sales services right after the purchase (transfer of phone data), showing a level of professionalism and care that exceeded my expectations. It is rare to come across individuals who are truly dedicated to providing excellent customer service, and I believe Desmond is a valuable asset to your team. Please pass on my gratitude to them, as I feel his efforts deserve recognition. Thank you once again for providing such outstanding service, and I look forward to visiting again Samsung Bishan in the near future.

Jenny Chan

Jenny Chan

5

Staff very friendly and helpful - Sylvester & Bernard

Jess Wong

Jess Wong

5

Zarina is very kind and good service to customer!!

Nannette Yong

Nannette Yong

5

Nihal Deb was very helpful and patient in helping me with my phone issues. Thank you very much!

Zan Wong

Zan Wong

5

We bought a Samsung Galaxy S24 from the Samsung Store at Junction 8 today. Although it was already after closing hours, Derek went above and beyond to assist and guide my mother-in-law on the memory transfer process, and we remain incredibly thankful. Once again, thanks for the wonderful service. It was very kind of you.

Nanette Yong

Nanette Yong

5

Nihal Deb was very helpful and patient while helping me with my phone issues. Thank you very much!

Jessie Wong

Jessie Wong

5

Zarina is very kind and provides good customer service.

Janice Chan

Janice Chan

5

Staff very friendly and helpful: Sylvester & Bernard.

Vivian Lam

Vivian Lam

5

From the moment I arrived, Desmond Ong went above and beyond to ensure that my experience was enjoyable and seamless. His attention to detail, friendly demeanor, and genuine willingness to assist made a lasting impression on me. I was particularly impressed with how Desmond handled the sales and post-sales services right after the purchase, including the transfer of phone data, showing a level of professionalism and care that exceeded my expectations. It is rare to come across individuals who are truly dedicated to providing excellent customer service, and I believe Desmond is a valuable asset to your team. Please pass on my gratitude to him, as I feel his efforts deserve recognition. Thank you once again for providing such outstanding service, and I look forward to visiting Samsung Bishan again in the near future.