Samsung Experience Store Junction 8 represents Samsung Electronics' commitment to bringing cutting-edge technology directly to Singapore's heartland communities, operating as one of 12 Samsung Experience Stores nationwide at Level 2 of Bishan's premier shopping destination. This flagship technology showcase, opened as part of Samsung's strategic partnership with experienced electronics reseller OTTNO, provides residents throughout the northern regions with hands-on access to Samsung's latest innovations in a convenient, accessible location. Located at 9 Bishan Place with direct connectivity to Bishan MRT station, the store serves tech enthusiasts, families, and professionals seeking to experience Samsung's revolutionary Galaxy ecosystem firsthand.
The store features Samsung's newest product lineup including the Galaxy Buds3 series, Galaxy ZFlip6, Galaxy Fold6, Galaxy Watch Ultra, and Galaxy Watch7, all showcased in an interactive environment that encourages exploration and discovery. With Samsung pioneering mobile AI through Galaxy AI technology, customers can experience transformative features like Live Translate for real-time language understanding and Photo Assist for creating perfect pictures with artificial intelligence enhancement. The comprehensive display allows visitors to test cameras, explore foldable phone functionality, experience premium audio quality, and understand how Samsung's ecosystem of devices work together seamlessly.
Operating daily from 11am to 9pm, Samsung Experience Store Junction 8 provides personalized one-on-one consultations with Galaxy Consultants who offer expert guidance on product selection, device setup, and troubleshooting. The store extends beyond sales to include basic device diagnostics and repair drop-off services, ensuring comprehensive customer support throughout the ownership experience. Whether exploring the latest Galaxy AI features, comparing smartphone cameras, or discovering how Samsung's wearables integrate with daily life, the Junction 8 location delivers immersive technology experiences that help customers make informed decisions while staying at the forefront of mobile innovation.
I visited the Samsung Experience Store on February 12, 2025, at 7 pm, intending to purchase a Samsung anti-reflective film.
A salesperson named Desmond informed me they did not sell it, which seemed unusual for a Samsung store. He recommended a Birf brand film, assuring me it was compatible with the fingerprint sensor.
After installation, I noticed the screen appeared dull, and he explained it was due to the matte finish. This information wasn't provided before the purchase.
I paid $50 for a matte screen protector that significantly impairs fingerprint sensor functionality, causing occasional errors and slow unlock times.
Daryl Ong
I visited the Samsung Experience Store on February 12, 2025, at 7 PM, intending to purchase a Samsung anti-reflective film.
A salesperson named Desmond informed me they did not sell it, which seemed unusual for a Samsung store. He recommended a Birf-brand film, assuring me it was compatible with the fingerprint sensor.
After installation, I noticed the screen appeared dull, and he explained it was due to the matte finish. This information wasn't provided before the purchase.
I paid $50 for a matte screen protector that significantly impairs fingerprint sensor functionality, causing occasional errors and slow unlock times.
Positive Reviews
Zann Wong
We bought a Samsung Galaxy S24 from the Samsung Store at Junction 8 today. Although it was already after closing hours, Derek had went above and beyond to assist/guide my mother-in-law on the memory transfer process and we remain incredibly thankful. Once again, thanks for the wonderful service, was very kind of you.
Corrine Sim
Placed a new phone order with Sylvester Tan. He is very patience with our enquires and resourceful to help us save some cost with latest promo. Happy experience & highly recommended for Sylvester's service!!
Shweta Singh
Had a great experience at the Samsung store.They not only gifted me a tote bag along with the phone bag, but also offered excellent customer support. The staff was super helpful and even assisted with fast data transfer from my old device to the new one. Really smooth and satisfying purchase experience. 😊📱🛍️ …
Syiren
Great experience with the staff here, especially Desmond, very helpful and patient to introduce each different models. Got a New Flip 7 for my mom! Very pretty
mee eehh
Super friendly staff, bought the latest S25 ultra and they were so resilient in helping to transfer data from my dad’s old Huawei phone (which was so terribly outdated) to the new phone.
Jess Ch.
Allen Cheong is a very warm n helpful guy. He is patient n bubbly. A good recommendation of the Samsung S25+ according to the comparable of my existing Samsung phone.
He is also knowledgeable too.
Ben Chiang
Zarina Is helpful and supportive. Her dedication to help customers is asset to the company
S Lim
Zarina is very helpful and has good customer service. Lots of patience in explaination.
Marie Lim
Allen is a friendly n helpful man. Very happy with his service
Sally Chua
Zarina Pacia provides great service and put in all efforts to help the customers She is patient and knowledgeable
Valerie Lim
From the moment I arrived, Desmond Ong went above and beyond to ensure that my experience was enjoyable and seamless. His attention to detail, friendly demeanor, and genuine willingness to assist made a lasting impression on me. I was particularly impressed with how Desmond handled the sales and post sales services right after the purchase (transfer of phone data), showing a level of professionalism and care that exceeded my expectations.
It is rare to come across individuals who are truly dedicated to providing excellent customer service, and I believe Desmond is a valuable asset to your team. Please pass on my gratitude to them, as I feel his efforts deserve recognition.
Thank you once again for providing such outstanding service, and I look forward to visiting again Samsung Bishan in the near future.
Jenny Chan
Staff very friendly and helpful - Sylvester & Bernard
Jess Wong
Zarina is very kind and good service to customer!!
Nannette Yong
Nihal Deb was very helpful and patient in helping me with my phone issues. Thank you very much!
Zan Wong
We bought a Samsung Galaxy S24 from the Samsung Store at Junction 8 today. Although it was already after closing hours, Derek went above and beyond to assist and guide my mother-in-law on the memory transfer process, and we remain incredibly thankful. Once again, thanks for the wonderful service. It was very kind of you.
Nanette Yong
Nihal Deb was very helpful and patient while helping me with my phone issues. Thank you very much!
Jessie Wong
Zarina is very kind and provides good customer service.
Janice Chan
Staff very friendly and helpful: Sylvester & Bernard.
Vivian Lam
From the moment I arrived, Desmond Ong went above and beyond to ensure that my experience was enjoyable and seamless. His attention to detail, friendly demeanor, and genuine willingness to assist made a lasting impression on me. I was particularly impressed with how Desmond handled the sales and post-sales services right after the purchase, including the transfer of phone data, showing a level of professionalism and care that exceeded my expectations.
It is rare to come across individuals who are truly dedicated to providing excellent customer service, and I believe Desmond is a valuable asset to your team. Please pass on my gratitude to him, as I feel his efforts deserve recognition.
Thank you once again for providing such outstanding service, and I look forward to visiting Samsung Bishan again in the near future.
Carine Sim
Placed a new phone order with Sylvester Tan. He is very patient with our inquiries and resourceful in helping us save some cost with the latest promo. Happy experience and highly recommend Sylvester's service!
Stella Chua
Zarina Pacia provides great service and puts in all efforts to help the customers. She is patient and knowledgeable.
Mary Lim
Allen is a friendly and helpful man. I am very happy with his service.
Soon Lim
Zarina is very helpful and has good customer service. Lots of patience in explaining.
Ben Chang
Zarina is helpful and supportive. Her dedication to help customers is an asset to the company.
Jess Chan
Allen Cheong is a very warm and helpful guy. He is patient and bubbly. He made a good recommendation for the Samsung S25+, comparing it to my existing Samsung phone. He is also knowledgeable.
Mei Yi
Super friendly staff. I bought the latest S25 Ultra, and they were so resilient in helping to transfer data from my dad’s old Huawei phone (which was so terribly outdated) to the new phone.
Shyreen
Great experience with the staff here, especially Desmond, who was very helpful and patient in introducing the different models. Got a new Flip 7 for my mom! It's very pretty.
Swetha Singh
Had a great experience at the Samsung store. They not only gifted me a tote bag along with a phone bag, but also offered excellent customer support. The staff was super helpful and even assisted with fast data transfer from my old device to the new one. Overall, it was a really smooth and satisfying purchase experience. 😊📱🛍️
