Absolutely Horrible Experience at McDonald’s Junction 8 – $39 Wasted
I’m extremely disappointed with my recent takeaway order at McDonald’s Junction 8. I paid $39++ for my meal, and the service I received was beyond unacceptable.
First of all, the service was painfully slow. The staff seemed disorganized and unsure of what they were doing. Even with a relatively simple order, 3 meals and some ala carte apple pies, they still managed to mess it up. Despite paying for everything, they completely forgot to include my apple pies in the takeaway bag. It’s not like I ordered a lot, they just didn’t care enough to check.
To make matters worse, I had to wait far longer than necessary, only to walk away with an incomplete order. I honestly don’t know what the staff were doing behind the counter, they were slow, inattentive, and clearly not managed well.
This level of service is unacceptable from a brand like McDonald’s. I’ve never been this angry about a takeaway order before. If your team cannot handle basic service, then something is seriously wrong. Change your management team, because clearly they are not doing their jobs properly. I’ve seen more efficient service at hawker stalls run by aunties, no exaggeration.
What i expect is an official apology from the Junction 8 outlet. A review of the staff and management at this location, this experience shows clear neglect in both service standards and customer care.
This isn’t just a one-off mistake, it reflects how poorly this outlet is being run. Do better.
Sunny
1
Disorganised collection system and rude staff. Why have the screen if the info is not going to be accurate? Call outs are unreliable especially if the staff mumbles. Noticed this at other outlets as well. McD Singapore needs to review their processes because standards have really dropped over the years.
TTT
1
Another outlet with super slow service.
Ordered at 1105am, screen showing ready order but item not out until 1120am. Asked service staff but was told order still preparing.
What’s the use of having a screen stating order ready but item still preparing.
Fast food is becoming slow food.
Loklam
4
They have tons of orders but a very small and not so pleasant waiting area…but I have to commend the male manager on shift this evening, he’s super on the ball and constantly directing the staff to prepare food and push orders out quickly. Kudos to that
Anch Lim
1
Ordered breakfast from this outlet. When eating midway, noticed my hash brown has a piece of mysterious black stuff embedded in it. 🤢
Moral of the story: please always check what you’re eating before biting into it.
EpicalyxPuggy
2
My McNugget was rob!!! 😭😭😭😭 I order 6 but got 5!! Where my mcnuggets! Without nuggets there isn't life :(
Victor
1
90 mins wait on 26th July 2025. Everyone was clustering near the collection point, confused and bewildered on whether they missed their order. Spoiler, they didn't.
The machine lies. Your queue number will mysteriously appear then disappear like the great Houdini.
It was a clusterdark of epic proportions, I proudly crown Junction 8 MacDonalds the worst outlet of Singapore, nay, of Southeast Asia.
Shame on the manager who couldn't keep order, shame on the staff who lost my receipt and left my food on the counter for an eternity and shame on me for buying junk food.
Beware if you dare tread into this hellhole, purgatory awaits you.
Gary Ng
4
My double fillet o fish slices were super out of shape ytd. Uncle handing out the food didn’t ask if I will need any sauce but luckily I check, otherwise I’ll be going back without any chilli or ketchup. I think the basic protocol should ask if anybody requires any other things before handing out those orders.
Russell CJY
2
Ordered take away with Mc Shaker paid just now, but they missed out my Mc Shaker, please be more alert and improve your service after this
Sock Lip Lim
2
Went there last Saturday morning with my 2 grandkids. At 8+am, the place was warmed. I would have breakfast at another place if not because of my grandkids. Ordered thru my mobile app. For unknown reasons, my food was delayed. After 2 requests to check my order, my food was finally served after 20min. But wrong items! And this happened twice. Something is wrong with the process!