I am a fan of laneige products for a long time. Love their products. Had a very good experience at Bishan branch this morning. Served by Janice, she is helpful, knowledgable and patient.
Susan Chiong
5
Janice & Peyyi in Junction 8 branch provide a good service and helpful, and they are very good in products knowledge. They provide skin analysis to understand my skin type more.
Kimyuu Hanriiya
1
There is one lady staff more fairer skinny with ponytail and she seems very sarcastic when I came in to make an enquiry about dark eye circles.She didn't even bother to ask if mine is what causes and she assume that mine is aging which is not the case as I m not that old and my eye bag is cause by pigmentation...then I told her to try others normal ones she give a ignore look as though can't be bothered to serve me anymore ...what an attitude service...They didn't that we customers do have a proper knowledge of skincare and try to push more expensive ones than normal ones like retinol ..No smile also just black face all the way and still sarcastic say that the dark eye circles can cure wrinkles which I clearly don't have at my face .Even if others have she shouldn't be so rude let alone I don't have .The whole atmosphere is cold and unfriendly which I don't feel welcome ...I think they clearly choose their customers only being nice to some and judge the rest ..Avoid at some costs even her colleague doesn't sound sympathetic when I feedback abt her attitude still defensive and keep argue to me trying to prove what I don't know ...But don't expect me to buy something from rude staffs who show totally no respect for customers ....I used to always buy fr lanierge but now I m having second thoughts...
Maegan Ong
5
I had a wonderful experience with Janice Tan at Laneige today. She was incredibly sincere and genuine throughout our interaction. Janice patiently listened to my skin concerns, Christmas gift for my colleague and offered thoughtful advice tailored not only to my needs but also to my budget. She explained each product carefully, making me feel confident in my choices. I absolutely loved trying the tester, which convinced me to purchase a few serums and moisturizers to treat myself this Christmas and also a few Christmas gifts for my colleague. Janice’s professionalism and warm approach made this shopping experience truly enjoyable. Thank you for the excellent service!
Deanna HENG
5
Pei Yi and Janice are great. They serve with a smile. When I walked in as a new customer, they warmly welcomed me, almost like a friend. I was a bit embarrassed that I was so poorly dressed but they still served me with no judgement 😂 very authentic and genuine people. Thank you Pei Yi and Janice! PS. Thank you for the carton boxes 😉 …
Jennifer Lim
5
The shop is very conveniently located. The sales consultant is very professional and helpful. She listened to my needs and recommended accordingly. Love their products like their lip masks, foundation and pressed powder. The packaging is beautiful and conveniently fit into my bag. Will go there again as they make me feel comfortable and products are reliable. Thanks
Na Xiao
2
I feel this brand products really gave me good experience but I have also experienced Bad service in store, when I walk in the girl’s attitude was cold, like I can’t afford it. I think she only serve her super VIP customer, not normal membership, I was so disappointed with this service.
Lili Hoo
5
I am very happy with the professional n friendly attitude of Ms Peyyi (Bishan J8). She is very customer oriented n go all way out to help in our needs👍👏👏🤩 …
KL C
1
Today I visited this Laneige boutique at J8. I’d say the promoter I met today is the coldest sales person I ever met. She doesn’t smile nor promote any of the products, just answer to the minimum and throughout the visit is just like a question and answer conversation. I was looking for a hydrating range for my daughter and hoping that she can help me get a suitable items but she just keep quiet and waiting for me to ask questions about her products. She also didn’t ask me to try any of her products. Of course she also didn’t offer me any samples or paper bag to keep my purchase. No wonder no customer in this boutique
cherilyn Loy
1
Even though I just redeem sampling kit,I understand is while stock last but staff could had just inform me out of stock in advance instead of straight away ask me to press redeem code instead,after press redeem then tell me out of stock,if company not really want to giving away sampling please don't advertise!!!!banned laneige