Very slow service after the renovation, management need to review the operation. Have to wait 40min for the food. Called my number with incomplete item, coffee already cold. Many customers asked for refund. Grab drivers for food deliveries having sad faces.
Place after renovation improved seating capacity and more relaxing chair. But service need to improve.
Megatron Griffin
2
Lady was rude. When I ordered the mac and cheese with popcorn chicken, I was not given a spoon. I was understanding enough to go and ask for a sppon, guess what the lady did. She side-eyed me, leaned over the counter, instead of just using both hands to separate the spoon, she went OUT OF HER WAY to use 1 hand and the TABLE to separate it! Wow! Js such amazing customer service! I also had a drink with the meal and there was no lid given.When I went to fill my drink up, I tried pressing for the ice(for 5MINUTES), and NO ICE CAME OUT . As I am writing this right now, I am noticing other customer having the same issues(7-8 customers excluding me) as me. And this is not only the worst part. The mac and cheese honestly tastes undercooked, making me question how NEA passed this fast food restaurant chain in J8. I think that NEA should seriously consider giving this establishment another look as it is taking up the space of potential stores that is probably better than this one.
chontik2000
1
One of the longest waiting time. Can be bothered to wait, just left.
Halg an hour gone, my order is still not on the now preparing item. Shucks. Who want just take mine.
elden chew
1
So basically i waited at the counter for 10minutes before ordering and she took my order. I saw the tv with the orders and mine was stagnant at the "now preparing" 40-45minutes later i saw my bowl on a tray. It was left there for 5minutes before someone added my side. They called my number and forgot my drink. She had forgotten almost everyones cup and had to remind her. The drink machine also had no ice, the drinks were not cold or fizzy. A worker was also kind of rude.
Shasvenah Menon
5
The chicken was crispy and juicy, just the way I like it. The staff were friendly and helpful, making the experience even better. The restaurant was clean and inviting, a great place to relax and enjoy a meal. I'll definitely be back for more of that delicious chicken soon. Overall, a fantastic fast food experience.
CY L
1
Very poor experience at KFC Bishan Junction 8. I ordered my meal at 8:54 PM and had to wait until 9:37 PM—over 40 minutes—just for a single meal. While waiting, I saw multiple cases of poor service and mismanagement.
Another customer with order #8980 ordered at around 8:30 PM and waited over an hour, only to find out that her ordered item was unavailable. No staff informed her of this until she asked again, after which she had no choice but to take whatever was available as she was too hungry by then.
Another customer who ordered popcorn chicken also waited 30 minutes, only to realize—after he clarified himself—that the item was unavailable. Had he not asked, he might have kept waiting indefinitely, just like the lady who waited an hour for nothing.
To make matters worse, Grab delivery riders were stuck waiting excessively at the counter. The store was already struggling to fulfill in-store orders but continued accepting Grab orders, worsening delays for both customers and riders. This affects the riders’ earnings as they spend excessive time waiting for a single order.
Extremely poor store management and terrible service. The staff showed no accountability in keeping customers informed. KFC needs to urgently address this store’s inefficiencies before more customers face the same frustration.
Lydia Heng
4
The BBQ pockett tasted good 4/5
Generally their chicken seem to be freshly done (hot) and it's crispy!!!
Service and atmosphere 2/5
Came at ~7.30pm on a Friday evening and tables/seats weren't clean. Long wait of 25 mins for 2 pax food.
Despite the poor service, I would come back again for such hot and crispy chicken cause not every KFC outlet is good.
Lim Eileen
1
Ask for take away just give me a plastic bag, then all attitude face to show customers. Lousy service never have KFC again
Eden Fai
1
- Chicken not fresh
- soft drink no gas
- chili spoon tissue all not given
- staff give black face when asking for receipt
How we gonna keep support your brand when we’re paying for this kind of food service & quality?
Stella Jiao
1
I ordered a mix of Crispy & Spicy + Original Recipe chicken， but they only gave me Original! When I asked for exchange, the staff didn’t even fix it—just ignored me! On top of that, they missed my tenders completely!
What’s the point of ordering if they can’t get it right? No apology, no effort to correct it. Waste of money and time! Never ordering from this location again.