Visited on 12 Apr 2025 and attended by a gentlemen from counter 8. He patiently explained to me on how to obtain a cheque to self via online function to avoid incurring charges although the processing and mailing of cheque may take 5 working days or longer to reach me.
I was also very pleased that the counter staff are all very efficient to serve about 30 customers within 45mins. I hope the branch at HDB Hub can learn from Bishan branch on this.
Vic.A.
1
In the era of IT, you cannot open ANY OTHER accounts without going down PHYSICALLY to the branch with your PHYSICAL nric and and your PHYSICAL dbs card if you only have a credit card account. Entirely backwards and no wonder we can see only elderlies there. It was bad in 2022, and worse in 2025.
Add: I have a credit card account. Digibank shows msg where I have to go down to physical branch to open any other accounts. When I made my way down, the bored CS lady at the queue informed me that I'll need to update profile and for that, I nd to bring down physical DBS card and physical NRIC because Singpass is not recognized at DBS. That's what transpired. Will not be emailing for a call.
Jessie Lee
5
A bit hesitate to visit this branch after reading all the negative reviews but it turns out to be a very pleasant experience! Waiting time is 30 minutes but it’s fine as it is crowded on Sat morning. The staff are very friendly especially Nurul who helped me go through my bank statements thoroughly and report those unauthorised transactions as my card is compromised. Kudos to the DBS team for spotting the fraud too!
Subbs Ram
2
What is the point of a video teller machine and it being self -service if I am unable to handle the service by myself or when a staff is so busy talking to the security at the entrance that she doesn’t come. With the machine asking do I want to continue constantly, I had to find another busy staff…. Impressive system…. I should have asked them to just send the card to my house.
On the bright side, the lady who attended to me was a great help. Kudos to her…
melody
1
I had a disappointing experience with one of the staff members, Nurzuliyana, at this outlet. I noticed that there were quite a number of elderly customers present, and unfortunately, her interactions with them came across as impatient and discourteous, even when the customers were polite. What was especially unsettling was the series of snarly side glances she gave to customers, which felt unnecessarily hostile and unwelcoming. I believe some additional training in customer service and interpersonal communication would be helpful, particularly in fostering more warmth, patience, and professionalism—qualities that are essential in a front-facing role.
Frederick Toh
1
Customer service at this Bishan branch is terrible and totally chaotic. Long Q just to be told to register and wait for a Q number to be issued. Total confusion in a supposedly top bank in Singapore. Total disgrace.
From a long time customer.
Santhosh Narayanan Murali
1
Visited recently to this branch. I was hesitant initially due to poor reviews but realised the reviews about the branch are very true. The counter staffs are very slow in addressing customers, and most of them refer to print outs to process a transaction. I was waiting for 2 hours for foreign currency deposits and then 20 mins for the counter staff to process my request. The counter staff usually wait for more than 5 mins to call the next number in case of no show.
Pretty relaxed staff with long customer queues is the scene here.
Alice Yeo
5
Jessie Chua was very helpful. We were supposed to make an appointment first but because my mum is in wheelchair, she made special arrangements for us. The bank was packed with Monday crowd. Jessie advised us to have our lunch first and return in 1 hour or more.
When we returned after lunch her Malay colleague met us. She was also very helpful. My apology for not getting her name.
Jessie came to us immediately when she knew we were back. Her colleague Jasmine Chua attended to us. Good thing Jessie arranged for us to see a colleague. We found out that my mum’s account is already a joint account which we wanted to arrange for it to be.
Jasmine is also patient and helpful.
Both Jessie and Jasmine were careful to make sure my mum’s interest were safeguarded, that she was of sound mind to make decisions regarding her account👍
Bouquets for Jessie, Jasmine and Malay colleague (apologies again for not getting name)💐💐💐
Mei Ling Lee
5
Jen Poh from Bishan Branch helped me with my application for a debit card. She was so patient and kind. I didn't even wait long. All done in 15 mins.
Anna Princena
5
I didn’t think I will comment on a bank service but seeing how Kathleen, I believe it was her, on how she deals with professionalism and composure with a frustrated customer makes me respect her and all the staff that works in the bank. Also, Chloe who assisted me is smiling. Thank you team for always extending patience to your customers.