DBS Bishan Branch at Junction 8 provides comprehensive banking services and financial solutions to the vibrant Bishan community, operating as one of Singapore's most trusted banking institutions within the country's largest suburban shopping destination. Located at #01-14 and operating Monday through Sunday from 10am to 4pm, this full-service branch offers convenient access to DBS's complete range of innovative banking products for both individuals and businesses. As one of six DBS branches serving the greater Bishan area, this strategic location within Junction 8 provides exceptional accessibility via Bishan MRT and comprehensive parking facilities, making it ideal for customers combining banking needs with shopping and dining activities.
The branch features modern convenience services including the innovative SMS 'Q' queue management system that eliminates waiting in line by notifying customers via SMS when they're ready to be served, allowing for better time management and reduced crowding. Comprehensive services include personal and business account management, loan consultations, investment advisory services, foreign exchange, and wealth management solutions delivered by experienced banking professionals. The branch also promotes DBS's digital banking platform, digibank, for customers seeking 24/7 online banking capabilities, while offering Virtual Branch Team support for complex banking matters such as account opening for newcomers to Singapore and managing accounts during challenging life events.
Contactable at 9184 2282, DBS Bishan Branch provides personalized banking guidance and professional financial consultation to meet diverse customer needs in the evolving digital banking landscape. The convenient mall location allows customers to conduct banking transactions while enjoying Junction 8's extensive retail, dining, and entertainment offerings, creating a seamless integration of financial services with lifestyle activities. With DBS's commitment to innovation and customer service excellence, the Bishan branch continues to serve as a trusted financial partner for residents, workers, and businesses throughout the Bishan community and surrounding areas.
Firstly, a big thanks to Norafizah Osman for going above and beyond to assist us when the teller who attended to us earlier couldn't/wouldn't offer any solutions.
In this day and age when Singpass, a legal entity, is all we needed instead of a physical NRIC, I was told to produce it in order to add my details into an existing banking account. And if I don't have the physical ID, I would have to reschedule my appointment.
Also, we arrived 30 mins earlier for our appointment. Was kindly told by the lady at the entrance we'll have to wait for exactly 11am for our appointment with the teller. 10 mins past 11am and we were still waiting. Nora assisted us to check and have us attended within 5 mins.
melody
I had a disappointing experience with one of the staff members, Nurzuliyana, at this outlet. I noticed that there were quite a number of elderly customers present, and unfortunately, her interactions with them came across as impatient and discourteous, even when the customers were polite. What was especially unsettling was the series of snarly side glances she gave to customers, which felt unnecessarily hostile and unwelcoming. I believe some additional training in customer service and interpersonal communication would be helpful, particularly in fostering more warmth, patience, and professionalism—qualities that are essential in a front-facing role.
Santhosh Narayanan Murali
Visited recently to this branch. I was hesitant initially due to poor reviews but realised the reviews about the branch are very true. The counter staffs are very slow in addressing customers, and most of them refer to print outs to process a transaction. I was waiting for 2 hours for foreign currency deposits and then 20 mins for the counter staff to process my request. The counter staff usually wait for more than 5 mins to call the next number in case of no show.
Pretty relaxed staff with long customer queues is the scene here.
Subbs Ram
What is the point of a video teller machine and it being self -service if I am unable to handle the service by myself or when a staff is so busy talking to the security at the entrance that she doesn’t come. With the machine asking do I want to continue constantly, I had to find another busy staff…. Impressive system…. I should have asked them to just send the card to my house.
On the bright side, the lady who attended to me was a great help. Kudos to her…
Frederick Toh
Customer service at this Bishan branch is terrible and totally chaotic. Long Q just to be told to register and wait for a Q number to be issued. Total confusion in a supposedly top bank in Singapore. Total disgrace.
From a long time customer.
Vic.A.
In the era of IT, you cannot open ANY OTHER accounts without going down PHYSICALLY to the branch with your PHYSICAL nric and and your PHYSICAL dbs card if you only have a credit card account. Entirely backwards and no wonder we can see only elderlies there. It was bad in 2022, and worse in 2025.
Add: I have a credit card account. Digibank shows msg where I have to go down to physical branch to open any other accounts. When I made my way down, the bored CS lady at the queue informed me that I'll need to update profile and for that, I nd to bring down physical DBS card and physical NRIC because Singpass is not recognized at DBS. That's what transpired. Will not be emailing for a call.
Randy Neo
Very bad experience, staff told me before can use the ATM machine for company redraw. But after came here. The limit is also $5000. I can redraw at my place. No need to come all the way here at J8...
PurpleD
1. Went in morning around 10.30am to get queue number for details declaration for SRS.
2. DBS Lady(screening the people in queue) asked for my phone number and said that she will text me and she will give me queue number when I come back.
3. I asked why i cant get queue number at that point and she kept repeating she will give me later. I got the impression that she is deciding which one to give the earlier queue number first instead of first to queue, first to be serviced.
4. To save time, I suggest you get your queue number in this AMK bishan phone number first before heading to the bank (see photo) and skip the DBS screening lady.
5. I got served at about 12ish.
DBS should make bank details updating online.
Prudence D
Here's the edited review:
1. I went around 10:30 AM to get a queue number for SRS details declaration.
2. A DBS lady (screening people in the queue) asked for my phone number and said she would text me and give me a queue number when I came back.
3. I asked why I couldn't get a queue number at that point, and she kept repeating she would give it to me later. I got the impression that she was deciding who would receive an earlier queue number, instead of following a 'first to queue, first to be serviced' system.
4. To save time, I suggest you get your queue number by calling this AMK Bishan phone number first before heading to the bank (see photo) and skip the DBS screening lady.
5. I was served around 12 PM.
DBS should make bank details updating available online.
Rendy Neo
Very bad experience. The staff told me I could use the ATM machine for company withdrawals. But after I came here, the limit was still $5000. I can withdraw that amount at my local ATM. There was no need to come all the way to J8.
Santosh Narayanan Murali
Here's the edited review:
"I recently visited this branch. I was initially hesitant due to poor reviews, but realized the reviews about the branch were very true. The counter staff are very slow at addressing customers, and most of them refer to printouts to process transactions. I waited 2 hours to make foreign currency deposits, and then another 20 minutes for the counter staff to process my request. The counter staff usually wait more than 5 minutes to call the next number in case of a no-show.
Pretty relaxed staff and long customer queues — that's the scene here."
Vic Ang
In the era of IT, you cannot open any other accounts without physically going to the branch with your physical NRIC and your physical DBS card, if you only have a credit card account. This is entirely backwards, and it's no wonder we only see elderly people there. It was bad in 2022, and worse in 2025.
Addendum: I have a credit card account. Digibank showed a message stating I had to visit a physical branch to open any other accounts. When I made my way there, the bored CS representative managing the queue informed me that I needed to update my profile. For that, I needed to bring my physical DBS card and physical NRIC because Singpass is not recognized by DBS. That's what transpired. I will not be emailing for a call.
Eric Toh
Customer service at this Bishan branch is terrible and totally chaotic. I waited in a long queue, only to be told to register and wait for a queue number. This led to total confusion in a supposedly top bank in Singapore. It's a total disgrace.
From a long-time customer.
Subash Ram
What is the point of a video teller machine and being self-service if I am unable to handle the service by myself, or if a staff member is so busy talking to security at the entrance that she doesn't come to assist? With the machine constantly prompting me to continue, I had to find another busy staff member…. Impressive system…. I should have asked them to just send the card to my house.
On the bright side, the lady who attended to me was a great help. Kudos to her…
Melanie
Here's the lightly edited review:
I had a disappointing experience with one of the staff members, Nurzuliyana, at this outlet. I noticed that there were quite a number of elderly customers present. Unfortunately, her interactions with them came across as impatient and discourteous, even when the customers were polite. What was especially unsettling was the series of snarly side glances she gave to customers, which felt unnecessarily hostile and unwelcoming. I believe some additional training in customer service and interpersonal communication would be helpful, particularly in fostering more warmth, patience, and professionalism—qualities that are essential in a front-facing role.
Positive Reviews
Mei Ling Lee
Jen Poh from Bishan Branch helped me with my application for a debit card. She was so patient and kind. I didn't even wait long. All done in 15 mins.
Alice Yeo
Jessie Chua was very helpful. We were supposed to make an appointment first but because my mum is in wheelchair, she made special arrangements for us. The bank was packed with Monday crowd. Jessie advised us to have our lunch first and return in 1 hour or more.
When we returned after lunch her Malay colleague met us. She was also very helpful. My apology for not getting her name.
Jessie came to us immediately when she knew we were back. Her colleague Jasmine Chua attended to us. Good thing Jessie arranged for us to see a colleague. We found out that my mum’s account is already a joint account which we wanted to arrange for it to be.
Jasmine is also patient and helpful.
Both Jessie and Jasmine were careful to make sure my mum’s interest were safeguarded, that she was of sound mind to make decisions regarding her account👍
Bouquets for Jessie, Jasmine and Malay colleague (apologies again for not getting name)💐💐💐
Jessie Lee
A bit hesitate to visit this branch after reading all the negative reviews but it turns out to be a very pleasant experience! Waiting time is 30 minutes but it’s fine as it is crowded on Sat morning. The staff are very friendly especially Nurul who helped me go through my bank statements thoroughly and report those unauthorised transactions as my card is compromised. Kudos to the DBS team for spotting the fraud too!
Gatsuka L
Visited on 12 Apr 2025 and attended by a gentlemen from counter 8. He patiently explained to me on how to obtain a cheque to self via online function to avoid incurring charges although the processing and mailing of cheque may take 5 working days or longer to reach me.
I was also very pleased that the counter staff are all very efficient to serve about 30 customers within 45mins. I hope the branch at HDB Hub can learn from Bishan branch on this.
Anna Princena
I didn’t think I will comment on a bank service but seeing how Kathleen, I believe it was her, on how she deals with professionalism and composure with a frustrated customer makes me respect her and all the staff that works in the bank. Also, Chloe who assisted me is smiling. Thank you team for always extending patience to your customers.
Jenny
Bank has improved their service. Opening hr 10AM 3 staffs come to the queue and try to know what your purpose and give you q number & guide you to correct channels. Those tasks can be done with teller machine, will have other staff stand beside machine with you & assist til it’s done. Others tasks have to go counters, depend on case which can take 10-15mins/person or 30mins if complex case. The staff stand at giving q number, when she gives q number to ppl come later she also mention with this q number the person can come back after 30’ or 1hr to avoid wait too long.
Sherman Ho
I went in to close my account. Not because of anything they did wrong but I had too many accounts. About 10.30am. Wasn't much of a Q but it is a small bank. I think it only has about 6 counters and it seemed like each counter took at least 15 minutes per client. You can get a Q number and walk away as they will text you when it's your turn. I was served by Kathleen who I have to say is the nicest bank teller I have ever come across! She was chatty and warm and seemed interested in anything I had to say. Way different than the robotic ones you usually get. So in the end it turned out to be a really nice morning spent at the bank. The wait was long but the service was outstanding.
Sheryl Lim
Here's the edited review:
Firstly, a big thank you to Norafizah Osman for going above and beyond to assist us when the teller who attended to us earlier couldn't/wouldn't offer any solutions.
In this day and age, when Singpass (a legal entity) was all that was needed instead of a physical NRIC, I was told to produce it in order to add my details to an existing bank account. And if I didn't have the physical ID, I would have had to reschedule my appointment.
Also, we arrived 30 minutes earlier for our appointment. We were kindly told by the lady at the entrance that we would have to wait until exactly 11 AM for our appointment with the teller. Ten minutes past 11 AM, we were still waiting. Nora assisted us by checking and ensured we were attended to within 5 minutes.
Sherwin Ho
I went in to close my account, not because of anything they did wrong, but because I simply had too many accounts. I arrived around 10:30 AM. There wasn't much of a queue, but it is a small bank. I think it only has about six counters, and each one seemed to take at least 15 minutes per client. You can get a queue number and walk away, as they will text you when it's your turn.
I was served by Kathleen, who I have to say is the nicest bank teller I have ever come across! She was chatty and warm and seemed interested in anything I had to say — a stark contrast to the robotic ones you usually encounter. Ultimately, it turned out to be a very pleasant morning spent at the bank. The wait was long, but the service was outstanding.
Jia Ni
The bank has improved its service. At 10 AM, when they open, three staff members come to the queue to understand your purpose, give you a queue number, and guide you to the correct channels. For tasks that can be done at a teller machine, another staff member will stand beside the machine with you and assist until it's done. Other tasks require going to the counters, and depending on the case, these can take 10-15 minutes per person, or up to 30 minutes for complex cases. The staff member giving out queue numbers, when she gives a queue number to people who arrive later, also mentions that with this queue number, the person can return after 30 minutes or 1 hour to avoid waiting too long.
Anna Priscilla
I didn't think I *would* comment on a bank service, but seeing how Kathleen (I believe it was her) deals with a frustrated customer with professionalism and composure makes me respect her and all the staff *who work* in the bank. Also, Chloe, who assisted me, *was* smiling. Thank you, team, for always extending patience to your customers.
May Lin Lee
Jen Poh from Bishan Branch helped me with my application for a debit card. She was so patient and kind. I didn't even wait long. It was all done in 15 mins.
Goh Tze Kai L.
Visited on 12 Apr 2025 and attended by a **gentleman** from counter 8. He patiently explained to me how to obtain a cheque to self via **the** online function to avoid incurring charges, although the processing and mailing of **the** cheque may take 5 working days or longer to reach me.
I was also very pleased that the counter staff **were** very efficient, serving about 30 customers within 45 mins. I hope the branch at HDB Hub can learn from the Bishan branch in this regard.
Jessy Lee
I was a bit hesitant to visit this branch after reading all the negative reviews, but it turned out to be a very pleasant experience! Waiting time was 30 minutes, but that was fine as it was crowded on a Saturday morning. The staff were very friendly, especially Nurul, who helped me go through my bank statements thoroughly and report those unauthorised transactions as my card had been compromised. Kudos to the DBS team for spotting the fraud!
Alison Yeo
Jessie Chua was very helpful. We were supposed to make an appointment first, but because my mum is in a wheelchair, Jessie made special arrangements for us. The bank was packed with the Monday crowd. Jessie advised us to have our lunch first and return in an hour or more.
When we returned after lunch, her Malay colleague met us. She was also very helpful. My apologies for not getting her name.
Jessie came to us immediately when she knew we were back. Her colleague Jasmine Chua attended to us. Good thing Jessie arranged for us to see a colleague. We found out that my mum’s account was already a joint account, which we had intended to make joint.
Jasmine is also patient and helpful.
Both Jessie and Jasmine were careful to make sure my mum’s interests were safeguarded and that she was of sound mind to make decisions regarding her account.👍
Bouquets for Jessie, Jasmine, and their Malay colleague (apologies again for not getting her name)! 💐💐💐
