I didn’t think I will comment on a bank service but seeing how Kathleen, I believe it was her, on how she deals with professionalism and composure with a frustrated customer makes me respect her and all the staff that works in the bank. Also, Chloe who assisted me is smiling. Thank you team for always extending patience to your customers.
Jenny
5
Bank has improved their service. Opening hr 10AM 3 staffs come to the queue and try to know what your purpose and give you q number & guide you to correct channels. Those tasks can be done with teller machine, will have other staff stand beside machine with you & assist til it’s done. Others tasks have to go counters, depend on case which can take 10-15mins/person or 30mins if complex case. The staff stand at giving q number, when she gives q number to ppl come later she also mention with this q number the person can come back after 30’ or 1hr to avoid wait too long.
Sherman Ho
5
I went in to close my account. Not because of anything they did wrong but I had too many accounts. About 10.30am. Wasn't much of a Q but it is a small bank. I think it only has about 6 counters and it seemed like each counter took at least 15 minutes per client. You can get a Q number and walk away as they will text you when it's your turn. I was served by Kathleen who I have to say is the nicest bank teller I have ever come across! She was chatty and warm and seemed interested in anything I had to say. Way different than the robotic ones you usually get. So in the end it turned out to be a really nice morning spent at the bank. The wait was long but the service was outstanding.
Randy Neo
1
Very bad experience, staff told me before can use the ATM machine for company redraw. But after came here. The limit is also $5000. I can redraw at my place. No need to come all the way here at J8...
PurpleD
3
1. Went in morning around 10.30am to get queue number for details declaration for SRS.
2. DBS Lady(screening the people in queue) asked for my phone number and said that she will text me and she will give me queue number when I come back.
3. I asked why i cant get queue number at that point and she kept repeating she will give me later. I got the impression that she is deciding which one to give the earlier queue number first instead of first to queue, first to be serviced.
4. To save time, I suggest you get your queue number in this AMK bishan phone number first before heading to the bank (see photo) and skip the DBS screening lady.
5. I got served at about 12ish.
DBS should make bank details updating online.
Sheryl Lim
3
Here's the edited review:
Firstly, a big thank you to Norafizah Osman for going above and beyond to assist us when the teller who attended to us earlier couldn't/wouldn't offer any solutions.
In this day and age, when Singpass (a legal entity) was all that was needed instead of a physical NRIC, I was told to produce it in order to add my details to an existing bank account. And if I didn't have the physical ID, I would have had to reschedule my appointment.
Also, we arrived 30 minutes earlier for our appointment. We were kindly told by the lady at the entrance that we would have to wait until exactly 11 AM for our appointment with the teller. Ten minutes past 11 AM, we were still waiting. Nora assisted us by checking and ensured we were attended to within 5 minutes.
Prudence D
3
Here's the edited review:
1. I went around 10:30 AM to get a queue number for SRS details declaration.
2. A DBS lady (screening people in the queue) asked for my phone number and said she would text me and give me a queue number when I came back.
3. I asked why I couldn't get a queue number at that point, and she kept repeating she would give it to me later. I got the impression that she was deciding who would receive an earlier queue number, instead of following a 'first to queue, first to be serviced' system.
4. To save time, I suggest you get your queue number by calling this AMK Bishan phone number first before heading to the bank (see photo) and skip the DBS screening lady.
5. I was served around 12 PM.
DBS should make bank details updating available online.
Rendy Neo
1
Very bad experience. The staff told me I could use the ATM machine for company withdrawals. But after I came here, the limit was still $5000. I can withdraw that amount at my local ATM. There was no need to come all the way to J8.
Sherwin Ho
5
I went in to close my account, not because of anything they did wrong, but because I simply had too many accounts. I arrived around 10:30 AM. There wasn't much of a queue, but it is a small bank. I think it only has about six counters, and each one seemed to take at least 15 minutes per client. You can get a queue number and walk away, as they will text you when it's your turn.
I was served by Kathleen, who I have to say is the nicest bank teller I have ever come across! She was chatty and warm and seemed interested in anything I had to say — a stark contrast to the robotic ones you usually encounter. Ultimately, it turned out to be a very pleasant morning spent at the bank. The wait was long, but the service was outstanding.
Jia Ni
5
The bank has improved its service. At 10 AM, when they open, three staff members come to the queue to understand your purpose, give you a queue number, and guide you to the correct channels. For tasks that can be done at a teller machine, another staff member will stand beside the machine with you and assist until it's done. Other tasks require going to the counters, and depending on the case, these can take 10-15 minutes per person, or up to 30 minutes for complex cases. The staff member giving out queue numbers, when she gives a queue number to people who arrive later, also mentions that with this queue number, the person can return after 30 minutes or 1 hour to avoid waiting too long.