I didn't think I *would* comment on a bank service, but seeing how Kathleen (I believe it was her) deals with a frustrated customer with professionalism and composure makes me respect her and all the staff *who work* in the bank. Also, Chloe, who assisted me, *was* smiling. Thank you, team, for always extending patience to your customers.
May Lin Lee
5
Jen Poh from Bishan Branch helped me with my application for a debit card. She was so patient and kind. I didn't even wait long. It was all done in 15 mins.
Santosh Narayanan Murali
1
Here's the edited review:
"I recently visited this branch. I was initially hesitant due to poor reviews, but realized the reviews about the branch were very true. The counter staff are very slow at addressing customers, and most of them refer to printouts to process transactions. I waited 2 hours to make foreign currency deposits, and then another 20 minutes for the counter staff to process my request. The counter staff usually wait more than 5 minutes to call the next number in case of a no-show.
Pretty relaxed staff and long customer queues — that's the scene here."
Vic Ang
1
In the era of IT, you cannot open any other accounts without physically going to the branch with your physical NRIC and your physical DBS card, if you only have a credit card account. This is entirely backwards, and it's no wonder we only see elderly people there. It was bad in 2022, and worse in 2025.
Addendum: I have a credit card account. Digibank showed a message stating I had to visit a physical branch to open any other accounts. When I made my way there, the bored CS representative managing the queue informed me that I needed to update my profile. For that, I needed to bring my physical DBS card and physical NRIC because Singpass is not recognized by DBS. That's what transpired. I will not be emailing for a call.
Goh Tze Kai L.
5
Visited on 12 Apr 2025 and attended by a **gentleman** from counter 8. He patiently explained to me how to obtain a cheque to self via **the** online function to avoid incurring charges, although the processing and mailing of **the** cheque may take 5 working days or longer to reach me.
I was also very pleased that the counter staff **were** very efficient, serving about 30 customers within 45 mins. I hope the branch at HDB Hub can learn from the Bishan branch in this regard.
Jessy Lee
5
I was a bit hesitant to visit this branch after reading all the negative reviews, but it turned out to be a very pleasant experience! Waiting time was 30 minutes, but that was fine as it was crowded on a Saturday morning. The staff were very friendly, especially Nurul, who helped me go through my bank statements thoroughly and report those unauthorised transactions as my card had been compromised. Kudos to the DBS team for spotting the fraud!
Eric Toh
1
Customer service at this Bishan branch is terrible and totally chaotic. I waited in a long queue, only to be told to register and wait for a queue number. This led to total confusion in a supposedly top bank in Singapore. It's a total disgrace.
From a long-time customer.
Subash Ram
2
What is the point of a video teller machine and being self-service if I am unable to handle the service by myself, or if a staff member is so busy talking to security at the entrance that she doesn't come to assist? With the machine constantly prompting me to continue, I had to find another busy staff member…. Impressive system…. I should have asked them to just send the card to my house.
On the bright side, the lady who attended to me was a great help. Kudos to her…
Alison Yeo
5
Jessie Chua was very helpful. We were supposed to make an appointment first, but because my mum is in a wheelchair, Jessie made special arrangements for us. The bank was packed with the Monday crowd. Jessie advised us to have our lunch first and return in an hour or more.
When we returned after lunch, her Malay colleague met us. She was also very helpful. My apologies for not getting her name.
Jessie came to us immediately when she knew we were back. Her colleague Jasmine Chua attended to us. Good thing Jessie arranged for us to see a colleague. We found out that my mum’s account was already a joint account, which we had intended to make joint.
Jasmine is also patient and helpful.
Both Jessie and Jasmine were careful to make sure my mum’s interests were safeguarded and that she was of sound mind to make decisions regarding her account.👍
Bouquets for Jessie, Jasmine, and their Malay colleague (apologies again for not getting her name)! 💐💐💐
Melanie
1
Here's the lightly edited review:
I had a disappointing experience with one of the staff members, Nurzuliyana, at this outlet. I noticed that there were quite a number of elderly customers present. Unfortunately, her interactions with them came across as impatient and discourteous, even when the customers were polite. What was especially unsettling was the series of snarly side glances she gave to customers, which felt unnecessarily hostile and unwelcoming. I believe some additional training in customer service and interpersonal communication would be helpful, particularly in fostering more warmth, patience, and professionalism—qualities that are essential in a front-facing role.