Reviews for UNIQLO Junction 8 Same Day Click Collect
Anch Lim
5
Was at J8 outlet to make an exchange for some of the items that I’ve purchased online. I’d like to thank the young, tall, bespectacled gentleman holding the fort at the cashier’s counter (24 Dec, 11am - 12nn) for being so patient with my questions. He apologised for being unable to help with the admin processing of my exchanges and needed the assistance of his supervisor and for taking a longer time than required; I was very impressed by his genuine and calm demeanour. All in all, I was very delighted to be served by him and his supervisor during my visit. Wishing all staff at J8 outlet a Merry Christmas.
Jessie Ong
1
I bought a pair of thermal pants today and realised it’s the colour that I had. I went back to the Junction 8 branch to do an exchange and was flatly refused an exchange for the below reasons:
1) I do not have physical receipt
2) the Uniqlo app is not proof of purchase
I called to ask my helper to dig out the receipt from the trash bin, and take a screenshot for me. I then went back to the store to show the screenshot, but was still flatly refused an exchange.
I have bought many clothings from Uniqlo and am turned off by the inflexibility of the staff and her supervisor. Both are not empathetic towards customers and rude, and this is really unacceptable for a Japanese company. The world is advancing towards digitalisation and sustainability initiatives, and I cannot believe that Uniqlo is moving backwards in this aspect.
What is the point of having an app? Can I check what would be the SOP for online purchases then? Truly disappointed in the inflexibility of the system/management in Uniqlo, after many years of being loyal customer with Uniqlo. To add, I’m flying off for my holidays tomorrow and this has caused me great inconvenience and unhappiness prior to festive season.
H
5
I called Uniqlo Bishan regarding an error on the receipt.
The call was escalated to the store manager Mr Kago Hashi, who handled the issue with patience and composure.
I greatly appreciate his assistance and exemplary service, deserving nothing less than a 5-star rating.
Hello Its Celadera
1
Staff working in fitting room on today evening - one Indian female and one Chinese female staff were talking inside the fitting room in Malay loudly (i understand few languages) with a lot of cursing words like c*b**, l**j*** badmouth about other staff ( which i don’t care about this part ) …. Please look into this, this is so bad as is a Sunday evening with kids around and customers in the fitting rooms some more. Such an unpleasant experience.
HY
5
Came to this new outlet this morning. Observed that quite a number of staff seem new as they were not so familiar with the products or work processes.
But their attitudes were good & willing to quickly clarify with their colleagues. Keep up the good work!
Note - not enough samples (for trying on) for the different sizes for heattech inner wears, esp when we cannot return once we tried on a new piece.
Olyver
1
I came here to alter my pants length, but the Uniqlo store manager was really inflexible and would not alter them to shorts length. This is not in sync with Uniqlo's claim of being environmentally friendly and promoting a more sustainable earth. I am very disappointed with Uniqlo.
Hai
5
Came to this new outlet this morning. Observed that quite a number of staff seemed new, as they were not very familiar with the products or work processes. But their attitudes were good, and they were willing to clarify quickly with their colleagues. Keep up the good work!
Note: Not enough samples to try on for the different sizes of Heattech innerwear, especially since we cannot return a new piece once it has been tried on.
Celina
1
Tonight, one Indian female and one Chinese female staff member in the fitting room were loudly speaking in Malay (I understand a few languages), using many cursing words like c*b** and l**j*** to badmouth other staff (a detail I don't care about). Please look into this; it's unacceptable, especially since it was a Sunday evening with kids around and other customers in the fitting rooms. Such an unpleasant experience.
Wei
5
I called Uniqlo Bishan regarding an error on the receipt.
The call was escalated to the store manager Mr Kago Hashi, who handled the issue with patience and composure.
I greatly appreciate his assistance and exemplary service, which deserves nothing less than a 5-star rating.
Jessica Ong
1
I bought a pair of thermal pants today and realized I already had that color. I went back to the Junction 8 branch to do an exchange and was flatly refused an exchange for the following reasons:
1) I do not have a physical receipt.
2) The Uniqlo app is not proof of purchase.
I called my helper to dig out the receipt from the trash bin and take a screenshot for me. I then went back to the store to show the screenshot, but was still flatly refused an exchange.
I have bought many clothes from Uniqlo and am turned off by the inflexibility of the staff and her supervisor. Both were not empathetic and rude towards customers, and this is really unacceptable for a Japanese company. The world is advancing towards digitalization and sustainability initiatives, and I cannot believe that Uniqlo is moving backwards in this aspect.
What is the point of having an app? What is the SOP for online purchases then? I am truly disappointed in the inflexibility of Uniqlo's system/management, after many years of being a loyal customer. To add, I'm flying off for my holidays tomorrow, and this has caused me great inconvenience and unhappiness prior to the festive season.