UNIQLO Junction 8 Same Day Click Collect

Came here to alter my pants length and Uniqlo Store manager is really inflexible and will not change the length of the pants to shorts length. Thus is not in synch with Uniqlos claim of being environmentally friendly and promoting a more sustainable earth. I am very disappointed with Uniqlo

Just had a super bad experience at UNIQLO Junction 8 Bishan just now. After I paid and walked out, the alarm suddenly went off. Staff asked someone to follow me out again, but alarm still ring. Then they asked to check my other recycle bag in front of the entrance, like I steal something. So embarrassing lah, so many people staring at me like I’m a thief. UNIQLO please fix your alarm system leh, don’t let others go through this kind of malu experience again!

was helping a friend buy tis pants. asked staff if the pants was available. she checked with her colleague and her colleague said it's out of stock confidently so i left. my friend didn't believe what i said as he did called the outlet before asking me for help so he called the outlet back again. the staff that answered the phone then said theres a lot of stock in the outlet... why arent the previous 2 staffs aware of this? how many customers have left w/o this particular pants that they were alr interested to buy??

I am a regular at Uniqlo and I've never encountered a single rude staff in any Uniqlo outlet. They were always welcoming and helpful. But wow. Almost every staff I encountered in this outlet yesterday, 8th April 2024, has some sort of attitude problem or professionalism issue. First, there was this Indian staff in her late 20s or early 30s, not tall, a little on the plump side with curly hair ponytail. I was looking at some items hung on the wall-side shelf. When I took a step forward to take a closer look, she was about to walk past me IN FRONT, but had to stop because I was apparently blocking HER way. She just froze with an impatient look, and literally waited for me to take a step back so she could pass through, instead of passing past behind me where there's PLENTY of walking space. Just as she'd hoped, I took a step back to give way to her because she was too close for comfort. The second staff I encountered was a young and quite short fair-skinned Chinese staff with her hair burned up, seemingly in her early 20s. As she walked past me, she literally scanned me up and down in a dismissive manner before sauntering away, for no reason. I even had to examine myself in the mirror after that in case my attire might have appeared disheveled or improperly worn. Third staff. A tall Chinese lady probably in her 40s with Malaysian accent when speaking mandarin. She was the first unprofessional looking staff I noticed because she had an obvious sloppy and lazy work attitude when handling clothes. When it's presumably her break time, she went to the fitting room to try out some clothes, maybe it's her own clothes I'm not sure. But she was going in and out of the cubicle while asking a colleague, 'Do I look ok in this?', etc. That was when there were other customers trying out clothes. I always thought Uniqlo had strict guidelines for customer service, but I guess not???

I bought a pair of thermal pants today and realised it’s the colour that I had. I went back to the Junction 8 branch to do an exchange and was flatly refused an exchange for the below reasons: 1) I do not have physical receipt 2) the Uniqlo app is not proof of purchase I called to ask my helper to dig out the receipt from the trash bin, and take a screenshot for me. I then went back to the store to show the screenshot, but was still flatly refused an exchange. I have bought many clothings from Uniqlo and am turned off by the inflexibility of the staff and her supervisor. Both are not empathetic towards customers and rude, and this is really unacceptable for a Japanese company. The world is advancing towards digitalisation and sustainability initiatives, and I cannot believe that Uniqlo is moving backwards in this aspect. What is the point of having an app? Can I check what would be the SOP for online purchases then? Truly disappointed in the inflexibility of the system/management in Uniqlo, after many years of being loyal customer with Uniqlo. To add, I’m flying off for my holidays tomorrow and this has caused me great inconvenience and unhappiness prior to festive season.

Staff working in fitting room on today evening - one Indian female and one Chinese female staff were talking inside the fitting room in Malay loudly (i understand few languages) with a lot of cursing words like c*b**, l**j*** badmouth about other staff ( which i don’t care about this part ) …. Please look into this, this is so bad as is a Sunday evening with kids around and customers in the fitting rooms some more. Such an unpleasant experience.

I came here to alter my pants length, but the Uniqlo store manager was really inflexible and would not alter them to shorts length. This is not in sync with Uniqlo's claim of being environmentally friendly and promoting a more sustainable earth. I am very disappointed with Uniqlo.

Tonight, one Indian female and one Chinese female staff member in the fitting room were loudly speaking in Malay (I understand a few languages), using many cursing words like c*b** and l**j*** to badmouth other staff (a detail I don't care about). Please look into this; it's unacceptable, especially since it was a Sunday evening with kids around and other customers in the fitting rooms. Such an unpleasant experience.

I bought a pair of thermal pants today and realized I already had that color. I went back to the Junction 8 branch to do an exchange and was flatly refused an exchange for the following reasons: 1) I do not have a physical receipt. 2) The Uniqlo app is not proof of purchase. I called my helper to dig out the receipt from the trash bin and take a screenshot for me. I then went back to the store to show the screenshot, but was still flatly refused an exchange. I have bought many clothes from Uniqlo and am turned off by the inflexibility of the staff and her supervisor. Both were not empathetic and rude towards customers, and this is really unacceptable for a Japanese company. The world is advancing towards digitalization and sustainability initiatives, and I cannot believe that Uniqlo is moving backwards in this aspect. What is the point of having an app? What is the SOP for online purchases then? I am truly disappointed in the inflexibility of Uniqlo's system/management, after many years of being a loyal customer. To add, I'm flying off for my holidays tomorrow, and this has caused me great inconvenience and unhappiness prior to the festive season.

I am a regular at Uniqlo, and I've never encountered a single rude staff member in any Uniqlo outlet. They were always welcoming and helpful. But, wow. Almost every staff member I encountered in this outlet yesterday, April 8th, 2024, had some sort of attitude problem or professionalism issue. First, there was this Indian staff member in her late 20s or early 30s, not tall, a little on the plump side with a curly hair ponytail. I was looking at some items hung on a wall-mounted shelf. When I took a step forward to take a closer look, she was about to walk in front of me, but had to stop because I was apparently blocking HER way. She just froze with an impatient look and literally waited for me to take a step back so she could pass through, instead of passing behind me where there was PLENTY of walking space. Just as she'd hoped, I took a step back to give way to her because she was too close for comfort. The second staff member I encountered was a young, quite short, fair-skinned Chinese woman with her hair styled up, seemingly in her early 20s. As she walked past me, she literally scanned me up and down in a dismissive manner before sauntering away, for no reason. I even had to examine myself in the mirror after that in case my attire might have appeared disheveled or improperly worn. The third staff member. A tall Chinese lady, probably in her 40s, who spoke Mandarin with a Malaysian accent. She was the first unprofessional-looking staff member I noticed because she had an obvious sloppy and lazy work attitude when handling clothes. When it was presumably her break time, she went to the fitting room to try out some clothes, perhaps her own clothes, I'm not sure. But she was going in and out of the cubicle while asking a colleague, 'Do I look okay in this?', etc. That was when there were other customers trying out clothes. I always thought Uniqlo had strict guidelines for customer service, but I guess not???

I was helping a friend buy these pants. I asked a staff member if the pants were available. She checked with her colleague, and her colleague confidently said it was out of stock, so I left. My friend didn't believe what I said, as he had called the outlet before asking me for help, so he called the outlet back again. The staff member who answered the phone then said there was a lot of stock in the outlet. Why weren't the previous two staff members aware of this? How many customers have left without these particular pants that they were already interested in buying?

I just had a super bad experience at UNIQLO Junction 8 Bishan. After I paid and walked out, the alarm suddenly went off. Staff asked someone to follow me out, but the alarm still rang. Then they asked to check my other recycle bag in front of the entrance, like I had stolen something. So embarrassing lah, so many people staring at me like I'm a thief. UNIQLO, please fix your alarm system, leh. Don't let others go through this kind of malu experience again!