Share your experience at Shakura Pigmentation Beauty - Junction 8 Melasma, Freckles, Age Spots, Sun Spots, Hyperpigmentation Treatment with other customers.
Reviews for Shakura Pigmentation Beauty - Junction 8 Melasma, Freckles, Age Spots, Sun Spots, Hyperpigmentation Treatment
Nicole
1
My experience with this Shakura at Bishan was quite a scam experience.
Initially, i signed a minimum package together with ny mom. After using the 1st session of the package , the consultation mentioned they like to sign my mom as sponsored model, which we need to sign a 3 yrs package. During which , they mentioned complimentary products which they sort of pressured me to choose (Guta drink). On the receipt, these complimentary products are charged on my receipt, when i ask they mentioned they need to include to deduct off from system and during facial to add on products for us. We did not want to argued so we left it as that. We realised the product contact fructose which is not suitable for our health, hence i returned them then next day and asking for replacement. They did not action or reply at all. I also returned the sunscreen using the so called points from our purchase to claim, which they also did not responded .1 yr 3 mth later, their consultant gave me another bag of guta drink and told me they need to close this account and want me to sign off. I refused to the product and did not sign to close off as i felt pressured to accept product they push to me which i feedback not suitable and year later push to me again for acceptance. I am puzzled and felt this is all a scam. They actually charged me for the products which i did want and never replace any product that to me when i return the first time and continue to push products to me when i already feedback to them not suitable.
They are pushy on their sales tactic and i felt at their mercy as customer
Richard ALS
5
This morning is my first time to experience washing face. The whole process was performed by a girl named Bella.Although she is small, I enjoy her way of Enjoy. The staff at the front desk were also very friendly. It made me feel like I was the host of a long-time customer. Thank you.
Evan Zk
5
I have been with my consultant, Selina for many years. She was incredibly knowledgeable, professional and took the time to assess my skin type and concerns before tailoring the treatment to my needs. The facial session itself was pure bliss. The combination of cleansing and hydrating masks left my skin feeling rejuvenated after every session.
Allenna Law
5
Great facial experience with Angel at bishan outlet. Angel is professional and detailed. Front desk customer service is friendly and helpful too! Definitely recommend!
SLIN
5
Jessie and Sarah (Branch Manager) are excellent facial therapists. They are clearly skilled and thorough with their extraction despite my low cost package (10 facials for $388) and highly professional. My face always feels v clean after each facial. At this price point, the facial is basic but it does its job and the session is completed within an hour.
I use this package as a “spare” whenever I can’t get an appointment at my usual place as this outlet is fantastic at accommodating last minute bookings on the same day of request. The staff here clearly work v hard (busy outlet), fast (less than 10 minutes of waiting every single time I show up) and maintain great service standards for facials.
There’s minimal conversation with the therapist as each “room” is separated by curtains and therefore not sound-proof. It’s great as that means there’s no hard selling during the facial session and I could nap in peace.
I will likely renew my package with Shakura.
尚芳古
1
**Follow-up Sessions (2025.01.06)**
Not professional. Their service quality declines once they believe you won't subscribe to more packages. This is very disappointing and unprofessional.
(1) The sessions became super short. They normally take 1.5 hours or more, but then they would complete the steps in less than an hour.
(2) The consultant kept changing and was no longer the agreed-upon person from when I bought the package.
(3) Some steps were skipped, e.g., back massage, neck care, and eye care. When I pointed this out, the person claimed to have done the steps. However, what she did was merely putting cream on my back and claiming it was a back massage.
I delayed my subscription extension until the last session to clearly observe if they would maintain the quality of work from the very first session to the last. However, their actions were extremely disappointing and unprofessional.
Hence, that is the main reason I decided not to continue. This is a very irresponsible brand.
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(See my original compliments to them from when they performed exceptionally well and encouraged me to subscribe.)
I had been with Shakura for about seven months. I started my facial session here after seeing their ads on Instagram. At the beginning, I doubted the effect (mostly due to the less-than-ideal service at another prestigious beauty place). Hence, I just hoped to try it out, especially seeing the big promotion for first-timers.
I had a normal-cleaning session that day, and then we spent 3 hours discussing upgrading my treatment. I was super cautious and still had doubts, as I had just finished one session here and had no idea about the long-term effect. But after 3 hours, I was finally convinced to start 5 customized sessions. My skin condition improved significantly within 5 sessions. It was getting obviously softer and cleaner, as I could see from the mirror every day. I was getting more and more confident with Shakura's treatment and decided to extend my plan here, equivalent to a two-year plan on a monthly basis.
With all this, I want to express my appreciation for my beautician, Selina! Selina imparted much interesting knowledge about skin through vivid and humorous descriptions. She was so responsible and greatly helped with my treatment every time. Honestly speaking, 90% of my decision to purchase the 2-year plan here was based on my trust in Selina. Beyond that, I started my back treatment here, and it was my 3rd session at that time.
Also, the staff here were very friendly. Thanks, Yanping! It was a pleasure to catch up with you every time. I was impressed with your passion and positivity. Also, thanks to Jenny for helping with my treatment.
I was looking forward to seeing my facial condition become more stable and the improvement of my back. It would be a journey, and time would tell the truth. I had confidence in Selina. Best wishes!
J 2022.6.3
Silin
5
Jessie and Sarah (Branch Manager) are excellent facial therapists. They are clearly skilled, thorough with their extractions, and highly professional, despite my low-cost package (10 facials for $388). My face always feels very clean after each facial. At this price point, the facial is basic, but it does its job, and the session is completed within an hour.
I use this package as a backup whenever I can’t get an appointment at my usual place, because this outlet is fantastic at accommodating last-minute bookings on the day of the request. The staff here clearly work very hard (it's a busy outlet), work quickly (less than 10 minutes of waiting every single time I show up), and maintain great service standards for facials.
There’s minimal conversation with the therapist because each “room” is separated by curtains and therefore not soundproof. It’s great because that means there’s no hard-selling during the facial session, and I can nap in peace.
I will likely renew my package with Shakura.
Elena Law
5
Great facial experience with Angel at the Bishan outlet. Angel is professional and detailed. The front desk staff is friendly and helpful too! Definitely recommend!
Evan Zaki
5
I have been with my consultant, Selina, for many years. She was incredibly knowledgeable, professional, and took the time to assess my skin type and concerns before tailoring the treatment to my needs. The facial session itself was pure bliss. The combination of cleansing and hydrating masks left my skin feeling rejuvenated after every session.
Richard Alis
5
This morning was my first time experiencing a face wash. The whole process was performed by a girl named Bella. Although she is small, I enjoyed her way of doing things. The staff at the front desk were also very friendly. It made me feel like I was a long-time customer. Thank you.