Seahorse has always been a family favourite and for a last-minute person like me that moved in without a pillow, we rushed to Bishan the next nearest outlet open till 9pm!
Thank you for the friendly and kind store lady who served us 15mins before closing, I know how it feels to suddenly have an influx of customers during closing and delaying the go home time, but thank you, cause you made our day ❤️ my hubby, my mum and I all have an awesome new pillow to sleep on ❤️
#home #HomeImprovement #Experts #pillow #bed #comfysleep #seahorse #sleepessentials
A Google user
5
Was quite hesitate to enter as read reviews all over outlets, poor customer service but decided to give it a try. We were so amazed the sales advocate Stella is awesome and polite in serving us. We had a pleasant customer experience with her. We eventually bought mattress from her.
Ivy Ngu
1
I bought a three- seat and two- seat sofa and have been waiting for almost two months. All the stores have the same phone number. It sounded great when I bought it. I will not buy again.
J Lee
1
All seahorse outlets in sg has no phone numbers for us to call. Want to buy from u also cannot.
S.L.
5
Came here near closing time on a Monday (~8:15pm) with my family of jokesters - hope we gave the saleslady a good laugh as we made our purchase raucously. Mega kudos to Joey our saleslady, who dealt with our questions and my dad's dad jokes with humour and helpfulness, displaying a wide breadth of knowledge of every single mattress in the store. She was also active in giving information.
Have seen bad reviews of the Seahorse stores in Singapore and was wary about visiting one, so picked the one with best reviews (even so, just a 3ish) cautiously, thinking of just going there for my dad to have a lie on the mattress before deciding. Didn't intend to buy on the spot, but the saleslady was so knowledgeable and helpful that we were able to make our purchase on the spot. Even got the promotional price better than getting it online.
Also apologies to Joey that we stayed (a few minutes) past the closing time, but props to you for being so personable and professional anyway! She was also able to explain the products in fluent Chinese and English and displayed understanding of Hokkien(!), which helped involve my dad and family friends in the process of choosing.
Really glad- this experience made my day. Seahorse management, please see this and give Joey a good bonus! Future purchasers, hope you encounter this nice saleslady for your purchases!
gini chan
5
Loved their mattress. From my parent to my new house, we are always using Sea horse brand mattress. Good quality
Edrian Bertulfo
5
Their pillows are the best ones I've had in a long time. Get the bigger one though, as the smaller one might be insufficient to support your head even if you're a small person.
Lena Ng
1
Waited for more than hour from 5 to 6 pm but the shop remained close
Chee Keong Chua
1
Delivery person does not following time schedule. In the end have to take 1 full day of leave. If they decide when to deliver, then please dont ask the customer. BTW, their customer service (2nd number) just keep mum and another one is a Malaysia line with no whatsapp. No point buying fr them, u can't get anyone to assist and are at the mercy of driver. So if there is anything wrong with the mattress, I think you can just throw it away. There is no way to get the customer service to respond.
IRENE WOON
1
Our experience with delivery delays certainly added a twist to our housewarming ceremony preparations. Due to the delays, we had no choice but to use a replacement mattress. Unfortunately, we didn't receive any compensation for the inconvenience. While we tried to stay positive and enjoy the celebration, it would have been more satisfactory if the company had offered better communication and support during this unexpected situation.