Lin Zhang
Went there at 9.16pm shutter down n told me they already did settlement when I urgently need to purchase my kitties food. Might as well don't put 9 30pm close Dissatisfied
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The entrance of Pet Lovers Centre, a pet supply store, with products displayed.
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Pet Lovers Centre
Retail
Pet Supplies
Location: Level 2, Unit Number #02-34/35 35A
Quality products and services
Pet Lovers Centre at Junction 8 serves as Singapore's premier destination for comprehensive pet care solutions, representing the largest retail chain in the pet industry with over 67 locations across Singapore and expanding presence throughout Southeast Asia. Located at #B1-14 and operating daily from 10am to 10pm, this established pet store brings over 15,000 pet products to the heart of Bishan's shopping community, catering to the diverse needs of dog, cat, bird, fish, reptile, and small pet owners. The store's strategic basement location near the car park provides convenient access for pet owners transporting supplies, while maintaining the extensive inventory and professional services that have made Pet Lovers Centre Singapore's most trusted pet retail destination.
The comprehensive product range encompasses the freshest stock of pet food, supplies, accessories, and care products designed to pamper beloved pets while supporting their health and happiness. Beyond retail offerings, Pet Lovers Centre provides essential services including professional pet grooming, veterinary consultations, and convenient home delivery that accommodate busy pet parent schedules. The store features small animals like hamsters and bunnies available for adoption, while vet-trained Pet Care Consultants (PCCs) offer professional advice on pet care, nutrition, and behavioral concerns. Post-purchase support ensures new pet parents receive guidance when furry friends need adjustment assistance, demonstrating the store's commitment to successful pet-owner relationships beyond simple product sales.
Despite the compact store layout typical of Pet Lovers Centre locations, the Junction 8 outlet maintains the brand's reputation for friendly, knowledgeable staff who provide excellent recommendations and personalized suggestions based on individual pet needs and owner preferences. While the store location may be challenging to find for first-time visitors unfamiliar with Junction 8's layout, the basement positioning offers practical advantages for pet owners requiring easy vehicle access for larger purchases. With Pet Lovers Centre's established reputation as Singapore's top online and retail pet store, the Junction 8 location continues to serve the Bishan community with reliable pet care solutions that support the human-animal bond through quality products, professional expertise, and ongoing customer support.
Operating Hours
Closed
Opens in 5h 58m
Monday
11 AM - 9:30 PM
Tuesday
(Today)
11 AM - 9:30 PM
Wednesday
11 AM - 9:30 PM
Thursday
11 AM - 9:30 PM
Friday
11 AM - 9:30 PM
Saturday
11 AM - 9:30 PM
Sunday
11 AM - 9:30 PM
Overall Rating
3.9
/
5
Based on 30 reviews
Mall Ranking
#125
Out of 220 shops
Category Ranking
Not enough ratings
Negative Reviews
Alvin Ong
Horrible service! The male staff with no hair was very rude, rough, shouted at my boy very loudly and touched him. In our subsequent email exchange with company customer service, Elaine at first denied there was body contact between that male staff with no hair and my boy. Then they admitted the male staff touched my boy. NO SHOP STAFF SHOULD TOUCH ANY CUSTOMER/PERSON ESP A CHILD! Very crude, unprofessional male staff with no hair. He was loud to me when I confronted him. Avoid this outlet! Won’t buy our pet food from them
Phang Wei Qiang
Was at pet lovers today at 2pm hoping to find a solution to my cat's chin acne issue. When we queried the staff if there were any products to help, the staff seemed like they did not know cats can get acne and questioned if we cleaned up after our cat ate, and in a tone that could have been better. Whilst a seemingly logical suggestion (even though cats clean up after themselves), we were looking for solutions which we later found at the nex outlet instead. Hope that the staff can be better educated and provide better customer service (a better answer might have been to say there was no such product)
Esther Tan
A few days ago when I went in to the store. The people in there is talking among themselves and no one greets me. People standing infront is always using thier phone. Whenever I went to other outlets the will have thier name badges on but in this store at bishan no one has it. All talking loudly and when I needed help no one is there to help me.
Lim Zheng
Went there at 9:16 PM, shutters down, and I was told they had already done settlement when I urgently needed to purchase my kitties' food. They might as well not put a 9:30 PM closing time. Dissatisfied.
Elaine Tan
A few days ago, when I went into the store, the people in there were talking among themselves and no one greeted me. People standing in front were always using their phones. Whenever I went to other outlets, they would have their name badges on, but in this store at Bishan, no one had them. They were all talking loudly, and when I needed help, no one was there to help me.
Phang Wei Kian
I was at Pet Lovers today at 2 PM, hoping to find a solution to my cat's chin acne issue. When we asked the staff if there were any products to help, they seemed unaware that cats can get acne and questioned whether we cleaned up after our cat ate, all in a tone that could have been better. While a seemingly logical suggestion (even though cats clean up after themselves), we were looking for solutions, which we later found at the Nex outlet instead. I hope that the staff can be better educated and provide better customer service (A better answer might have been to say there was no such product).
Alvin Ang
Horrible service! The bald male staff member was very rude, rough, shouted at my boy, and touched him. In our subsequent email exchange with customer service, Elaine at first denied there was physical contact between that bald male staff member and my boy. They then admitted the staff member touched my boy. NO SHOP STAFF SHOULD TOUCH ANY CUSTOMER/PERSON, ESPECIALLY A CHILD! That bald male staff member was very crude and unprofessional. He spoke loudly to me when I confronted him. Avoid this outlet! Won't buy our pet food from them.
Positive Reviews
Harry Mason
Generally smaller than most other Pet Lovers Stores, the staff here however are so helpful and knowledgeable that I would rather travel down from Yishun to Bishan just to visit this outlet. Shout out to Shannon who is always cheerful and patient.
shanta vee
The shop was exactly located near the car park, thus making their location very accessible for customers who are buying bulk items. The staff were very friendly and have initiative to suggest and help customers bring their items to their cars which makes our shopping experience less stressful. The shop is just a small but inspite of that, they still managed to arrange their items in a tidy manner for the customers to browse.
Joanne Neo
Store is located near to the mrt station and carpark. Friendly and Helpful staff with good product knowledge. Despite store is small, all product is displayed nice and neatly. Monthly promotion Displayed at eye catching area.
Jocelyx Loh
I like to buy stuff for my fur babe at here, because is cosy and quite. When I’m thinking what to get for my babe, no noise here and music very soft not loud to disturb me. The staffs here are friendly and patient too, if you talk to them nicely.
Nana Heng
Shoutout to Shannon for his warm & helpful service when I needed to get a cone for my cat. Even though he was working a 1-man show, he still made time to advise me on what cones would be best. Kudos to him & hope working a 1-man show will not be too often… especially in the new year, 2025!! ✌🏼 Gambaté!! 💪🏼 …
Celine Poh
Shannon and Dayu (sorry if I got this name wrong) were extra helpful and friendly! They informed me of the special offer for the cat litter I was looking for, helped me sign up membership and also offered to bring the heavy purchases to my car at the carpark. They brought the shopping experience to the next level! Overall lovely experience at the store! Thank you! ❤️
Y Fang
The staff is very patient and knowledgeable, thanks for them always me give good suggestion for my pets!!! Shop is tidy & neat! Enviroment of animals in their shop is always clean, they really take good care of the animals!!!
xiao q
Store is neat and has monthly updated promotion corner the moment I walked into the store where I can see all the new promotions monthly! Love the music as well!
Lau Suk Yi劉淑儀
I just bought a collar for a stray cat, luckily the staff wong Wai Yuan explained the knowledgeably. Finally I bought mu right choice. Another staff in the shop he is also very friendly to customer. Thank you.
Johnathan L
Very helpful staff over the phone. Enquired on original orijen cat food (orange packs) with a few outlets around my vicinity but the guy who just picked up my call right before i leave this review actually took the initiative to help me check for stocks in other outlets. Thank you for your services, will look to head there for my next shopping
Hellon Earth
Good sales experience! Even though i didn't buy anything, a Sales Assistant named Jay still provided the best customer service experience. Hats off to Petlovers for having a top tier customer experience
Hellen Teck
Good sales experience! Even though I didn't buy anything, a Sales Assistant named Jay still provided the best customer service experience. Hats off to Petlovers for having a top-tier customer experience.
Johnathan Lim
Very helpful staff over the phone. I enquired about original Orijen cat food (orange packs) at a few outlets in my vicinity, but the guy who just picked up my call took the initiative to help me check for stock in other outlets. Thank you for your service; I will look to head there for my next shopping trip.
Lau Shu Yi
I just bought a collar for a stray cat, and luckily, the staff, Wong Wai Yuan, explained things knowledgeably. I finally bought the right one. Another staff member in the shop is also very friendly to customers. Thank you.
Shao Qi
The store is neat and has a monthly-updated promotion corner that's immediately visible as you walk in, where I can see all the new promotions. Love the music as well!
Yi Fang
The staff is very patient and knowledgeable, thanks to them for always giving me good suggestions for my pets! The shop is tidy and neat. The environment for animals in their shop is always clean. They really take good care of the animals!
Serene Poh
Shannon and Dayu (sorry if I got this name wrong) were extra helpful and friendly! They informed me of the special offer for the cat litter I was looking for, helped me sign up for membership, and also offered to bring the heavy purchases to my car at the carpark. They brought the shopping experience to the next level! Overall, a lovely experience at the store! Thank you! ❤️
Hana Heng
Shoutout to Shannon for his warm and helpful service when I needed to get a cone for my cat. Even though he was working a one-man show, he still made time to advise me on what cones would be best. Kudos to him, and I hope working a one-man show will not be too often, especially in the new year, 2025!! ✌🏼 Gambaté!! 💪🏼
Jocelyn Loh
I like to buy stuff for my fur babe here because it is cosy and quiet. When I'm thinking what to get for my babe, it's quiet here, and the music is very soft, not loud enough to disturb me. The staff here are friendly and patient, if you talk to them nicely.
Joanna Neo
Here's the edited review: The store is located near the MRT station and carpark. The staff are friendly and helpful, with good product knowledge. Although the store is small, all products are displayed nicely and neatly. Monthly promotions are displayed in an eye-catching area.
Shanthi Veena
The shop was located right near the car park, making its location very accessible for customers buying bulk items. The staff were very friendly and had the initiative to suggest and help customers bring their items to their cars, which made our shopping experience less stressful. The shop is just small, but in spite of that, they still managed to arrange their items tidily for customers to browse.
Harry Mohan
Generally smaller than most other Pet Lovers Stores, the staff here, however, are so helpful and knowledgeable that I would rather travel down from Yishun to Bishan just to visit this outlet. Shout out to Shannon, who is always cheerful and patient.
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