Honestly the drink is so unappetizing. Like the photos in the machine is very misleading like why isit green if its not even green. Taste so bad like really bad its so bland like honestly send help. But overall the staff is nice just the drink is so bad i do not recommend buying green tea latte.....
Monica
1
I bought a green tea latte and the drink was not green at all. There was no taste of green tea and it tasted just milk with sugar. Will not recommend.
Elaine
1
After placing the order, I waited for half hour.When I went to pick it up, I was informed that I hadn't paid successfully. Why didn't you tell me earlier? I waited for such a long time without being informed! The staff service attitude is really bad!
Jessica
1
Visited on 5 April 2025 at 9:20 PM. There was already a queue, but we patiently waited to order at the kiosk. Unfortunately, the machine was extremely slow and laggy, making the ordering process unnecessarily long. After completing one transaction, the machine completely jammed when we tried to place another order.
When I informed the staff about the issue, their response was impatient and rude. There was no attempt to resolve the problem or apologize for the inconvenience—just dismissive behavior. While I understand technical issues happen, it’s unacceptable for staff to treat customers poorly for problems beyond their control.
A little courtesy and a willingness to help would’ve made a big difference. Very disappointed with the service.
Eileen Teo (ET Speaks From Home)
4
ordered thru their self checkout counter. there are two. easy to use. always have to wait for a bit of time.
Grace Aw
3
Came at around 10.30am and waited for quite some time before I received my drinks.
Got the Peanut Butter Milk Tea with Taro Q, 50%. The sugar level was just nice. It wasn't too sweet. The chunky peanut butter added a good crunch and flavour to the drink. The taro also complemented the drink really well.
Overall I enjoyed the drink! Just hope that service would be faster. But maybe because I came too early so it was slower.
E
4
Quite crowded during lunch time. Its situated at level 2 next to the famous Mr Donut. There's only 1 self service machine here so you might be in for a long wait.
leila adrienne
1
bought a drink today 12 july around 7:30pm and shared it with my sister. she was finishing up the drink and chewing on the pearls when she found a fingernail inside her mouth. this is really disgusting and extremely unhygienic i have no idea how a fingernail could ever get in a drink or why anyone would even be cutting their nails while working in a drink store. please manage your employees cleanliness better.
megan
3
I usually get my drinks here. It’s supposed to be automated which makes things faster but there is always a line which is sort of puzzling.
I got the chrysanthemum iced tea and it was quite sweet even with zero sugar with a herbal aftertaste. I also asked for aiyu jelly and the jelly was on point.
The only annoying thing is the constant queue here
S.H Yeo
5
Kudos to the koi team! Was craving for koi milk tea and was there 15mins before the closing time. At the same time, i was enquiring about the membership.. she was patient with me and told me the steps. Appreciate the team for accepting my orders and 💯 for the service provided by team. Drinks were prepared fast as well. Thank you👍🏻