I've been going to my usual Korean salon for all my hair styling needs. This time, I needed a quick fringe cut, so I went to this Jean Yip because it's near my house. The auntie hairstylist not only didn't do a good job, but she also kept telling me that I had a short forehead and shouldn't cut the fringe too short. But in the process of fixing her mistake, she made it even shorter! At the end of the cut, she asked me where I was from, and after I answered, she said, "I can see that." I might be sensitive, but the way she said that was really condescending. The service quality is very disappointing for a big chain like Jean Yip!
Yasmin Boon
5
First time I had my face cleaned. I am happy that I chose their service. My face feels clean and rejuvenated. The staff at this branch were all very professional. I was able to clearly understand the root of my problem. I love the service of Ms Elise and Ms Michelle.
Evelyn Tan
1
**Title: Very Disappointing Experience - Inattentive Service & Stained Clothing**
I’m very upset to share an unpleasant experience I had at the Jean Yip Bishan (Junction 8) branch today, Friday, June 6th, around 5:30 PM.
I went for a haircut and scalp treatment. During the shampoo, the hairdresser (a trainee) clumsily spilled shampoo onto my forehead and into my eyes. Worse, she did not apologize. Instead, she blamed me for checking a message on my phone. She only used a hair towel to wipe my face until I insisted she get tissues for me to clean my eye area. I was embarrassed and furious at her response. I controlled my emotions and reminded her it was her carelessness, especially as I’ve been a loyal Jean Yip customer for over 10 years with consistently good experiences.
Since she eventually apologized, I chose not to involve her supervisor at that point.
She proceeded with the scalp treatment, haircut, and another hair wash. After blow-drying and styling my hair, she finished without offering to show me the back view with a mirror – something I consider basic service. I had to request it. She showed me and said it was neat, which I agreed with at the time. I combed my hair, tied it up, thanked her, and left. (I believed that, at that point, she actually saw the stains. As I was wearing a white top, I believed some of her colleagues must have seen it too when I walked past them to make the payment.)
I headed home happy to show my husband my new haircut. It was then he pointed out black stains around the neckline on the back of my white t-shirt. I was furious, knowing immediately it must have been the trainee. I called the branch immediately – not to escalate, but simply to ask that the trainee be honest and tell me if she knew she stained it. Despite the shampoo incident, I was still willing to forgive an honest mistake.
The staff member who answered kept insisting on taking my contact number "to speak to the trainee," even after I explained I was "the lady in white who just left."
I returned to the branch seeking an apology directly from the trainee. She repeatedly claimed she "did not see the stain" and "wasn't sure about it." Her supervisor also intervened, explaining it "wasn't on purpose" and offered to wash the stain off my shirt.
**Overall:** This was a deeply frustrating experience marked by the trainee's carelessness, lack of accountability, and failure to provide basic attentive service (like checking for stains or showing the back view). While the supervisor tried to manage the stain situation, the fundamental issues of responsibility and honesty were not adequately addressed. After over 10 years as a customer, this has severely damaged my trust in this branch. I will not be returning.
Byron Wong
1
Of the many salons I've visited, this one offered the poorest hair wash service.
I opted for warm water, but the washer didn't even bother to test the temperature and started with cold. It sent shivers down my spine. The wash took probably only 3 minutes; it was a rush job.
Mind you, it was an additional $12 for the hair wash, which I thought I was treating myself to, but it was an absolute disappointment. I should not have agreed to the upsell.
Yong Cleo
5
The staff were all attentive and knowledgeable, and they recommended the scalp treatment and protein damage control for my damaged hair. My hairdresser Sean was also very helpful with his advice on how to keep my hair strong and healthy. I loved the haircut he gave me as well.
Goh Loong
1
I visited this salon. Unfortunately, the experience was very disappointing.
I knew the designer's name, but I don't want to mention it.
The staff member was quite rough throughout the process—pulling me into a rigid sitting position and handling my head with little care. When I asked for my bangs to be cut thick, she also unintentionally trimmed the side hair. I specifically requested the back to be cut down to chest level, but she went far shorter, cutting up to the nape.
What made the experience worse was the way the designer spoke to me. When she was washing my hair, she blamed me for not washing my hair every day, saying things like, “Your scalp will get oily,” “Your pillow will get dirty,” and even commented that I should change my bed sheets once a year. These kinds of remarks were unnecessary, judgmental, and felt very inappropriate in a professional setting.
I believe a hair salon should not only provide a good haircut but also treat customers with basic respect and kindness.
Angeline Koh
4
I’ve been with them for years, Carol is my stylist. I like her professionalism. The assistants Mei Rong and Grace Pang are very nice and thorough when doing the washing and coloring.
Lately, they renovated, which is nice, but the chairs are still the same old ones and are super uncomfortable after sitting. I suggest you allocate some budget to change the chairs in the salon. When we visit, we spend at least 1.5 hours sitting on your uncomfortable chairs. Perhaps you could do a survey.
Gerard Hardy
5
I had a haircut, treatment, wash, and blow dry, and loved every second of it. The lady who applied my treatment gave me a fantastic massage and made me feel very relaxed. The lady who cut my hair did a fantastic job, even though I wasn't sure what I wanted. She listened and cut it brilliantly. I felt very pampered, and my hair is in brilliant condition after my treatment.
I usually take my son to this salon (he's only 3 and hates getting his haircut). They are always very patient and calm with him, taking their time and not getting cross when he moves a lot!
Cynthia Yeo
5
I am so delighted to see Jessica Tan at the Bishan outlet today when I came for my rebonding, hair colour, and hair treatment. I have known her for 25+ years, since I was a customer at Jean Yip Bishan. She is still so meticulous, careful, and patient in dealing with my ‘stubborn’ hair. I hope the management will keep Jessica at the Bishan outlet as long as possible. To encourage her further, I signed up for a colour/hair treatment for 20 sessions. Keep up the good work, Jessica.
Jason Lim
5
I had a wonderful experience at Jean Yip. Sean was very attentive and professional, taking time to recommend a hair colour that complements my skin tone.