Title: Very Disappointing Experience - Inattentive Service & Stained Clothing
I’m very upset to share an unpleasant experience I had at the Jean Yip Bishan (Junction 8) branch today, Friday, June 6th, around 5:30 PM.
I went for a haircut and scalp treatment. During the shampoo, the hairdresser (a trainee) clumsily spilled shampoo onto my forehead and into my eyes. Worse, she did not apologize. Instead, she blamed me for checking a message on my phone. She only used a hair towel to wipe it until I insisted she get tissues for me to clean my eye area. I was embarrassed and furious at her response. I controlled my emotions and reminded her it was her carelessness, especially as I’ve been a loyal Jean Yip customer for over 10 years with consistently good experiences.
Since she eventually apologized, I chose not to involve her supervisor at that point.
She proceeded with the scalp treatment, haircut, and another hair wash. After blow-drying and styling my hair, she finished without offering to show me the back view with a mirror – something I consider basic service. I had to request it. She showed me and said it was neat, which I agreed with at the time. I combed my hair, tied it up, thanked her, and left.( I believed that at that point of time, she actually saw the stains. As I was wearing a white top, i believed some of her colleagues must have seen it too when i walked passed them to make the payment)
I headed home happy to show my husband my new haircut. It was then he pointed out black stains around the neckline on the back of my white t-shirt. I was furious, knowing immediately it must have been the trainee. I called the branch immediately – not to escalate, but simply to ask that the trainee be honest and tell me if she knew she stained it. Despite the shampoo incident, I was still willing to forgive an honest mistake.
The staff member who answered kept insisting on taking my contact number "to speak to the trainee," even after I explained I was "the lady in white who just left."
I returned to the branch seeking an apology directly from the trainee. She repeatedly claimed she "did not see the stain" and "wasn't sure about it." Her supervisor also intervened, explaining it "wasn't on purpose" and offered to wash the stain off my shirt.
Overall: This was a deeply frustrating experience marked by the trainee's carelessness, lack of accountability, and failure to provide basic attentive service (like checking for stains or showing the back view). While the supervisor tried to manage the stain situation, the fundamental issues of responsibility and honesty were not adequately addressed. After more 10 years as a customer, this has severely damaged my trust in this branch. I will not be returning.
Yong Chloe
5
The staff were all attentive and knowledgeable, recommended the scalp treatment and protein damage control for my damaged hair. My hairdresser Sean was also very helpful with his advice on how to keep my hair strong and healthy. I loved the haircut he gave me as well :)
grey loon
1
I visited this salon.Unfortunately, the experience was very disappointing.
I had known the designer name but I don’t want to mention.
The staff member was quite rough throughout the process—pulling me into a rigid sitting position and handling my head with little care. When I asked for my bangs to be cut thick, she also trimmed the side hair unintentionally. I specifically requested the back to be cut down to chest level, but they went far shorter, cutting up to the nape.
What made the experience worse was the way the designer spoke to me. When she washing my hair, she blamed me for not washing my hair every day, saying things like, “Your scalp will get oily,” “Your pillow will get dirty,” and even commented that I should change my bed sheets once a year. These kinds of remarks were unnecessary, judgmental, and felt very inappropriate in a professional setting.
I believe a hair salon should not only provide a good haircut but also treat customers with basic respect and kindness.
Bryan Wong
1
Out of the many salons I visited, this offers the poorest hair wash service.
I opted for the warm water to wash my hair, but the washer didn't even bother to test the water temperature and started with cold. omg, sending shivers down my spine. The washing took probably only 3 minutes, rush job.
Mind you, it's an additional $12 for the hair wash which I thought giving myself a treat to, but it's an absolute disappointment. I should not have agreed to the upsell.
gehardie18
5
Had a hair cut, treatment, wash and blow dry and loved every second of it. The lady who put my treatment on gave me a fantastic massage and made me feel very relaxed. The lady who cut my hair did a fantastic job, as I wasn’t sure what I wanted. But she listened and cut it brilliantly. I felt very pampered and my hair is in brilliant condition after my treatment.
I usually take my son to this salon (he’s only 3 and hates getting his hair cut). They are always very patient and calm with him, taking their time and not getting cross when he moves lots!
Cindy Yeo
5
I am so delighted to see Jessica Tan in Bishan outlet today when I came for my rebonding, hair colour and hair treatment. I have known her since I was a customer of Jean Yip Bishan for 25+ years. She is still so meticulous and careful and patient with dealing with my ‘stubborn’ hair. I hope the management will keep Jessica in Bishan outlet as long as possible. To encourage her further, I signed up a colour/hair treatment for 20 sessions. Keep up the good work Jessica.
Xuan Xi
5
Stylist Shiyan helped to cut my hair into a very nice wolfcut. Even took the time and effort to style it nicely with a hair iron.
Angeline K
4
I’ve been with them for years, Carol is my stylist. I like her professionalism. And the assistant Mei Rong and Grace Pang are very nice and detailed when doing the washing and coloring.
Lately they did Reno, which is nice BUT the chair is still the same old chair, super uncomfortable after sitting. I suggest that you should come out with some budget to Change the chairs in the salon, when we visit, at least 1.5hrs need to spend sitting on your uncomfortable chair. You may do a survey haha.
Janez Lim
5
Had a wonderful experience at Jean Yip. Sean was very attentive and professional, taking time to recommend a hair colour that complements my skin tone.
Hiyasmin Bondoc
5
First time I had my face clean. I am happy to that I chose their service. My face feels clean and rejuvinated.. staff at this branch were all very professional. I was able to understand well the root of my problem.. I love the service of Ms Elise and Ms Michelle