Lena Ang
Sharon delivered poor customer service at Bishan Junction 8. The customer had bought a dozen bottles of chicken essence worth $26. Sharon literally used a very tiny plastic bag, meant for a 500ml chrysanthemum drink, to hold the two bulky boxes of chicken essence, leaving very little room for only two fingers to go through the plastic to lift the purchase. I couldn't even grip the chicken essence boxes properly with one hand (five fingers). I explained that the plastic bag was too small to carry the bulky boxes of chicken essence, and since I needed to take the MRT or bus home, it would be hard to grip the products while standing on a crowded train or bus. She refused to give a proper plastic bag after listening. Her attitude was high-handed. I was so sad to have encountered this type of unreasonable sales staff for the first time. I have been a customer of Hock Hua for more than 30 years. So, I decided not to purchase the items, as safety might be an issue for me (the customer) on the train or bus. I wanted to return the goods on the spot, as I had not left the shop yet. Upon seeing this, a male staff member stepped in to change the plastic bag to a larger, environmentally friendly bag to contain the bulky purchases. Why is it that other Hock Hua outlets could immediately provide me (the customer) with the same recyclable bag when purchasing chicken essence boxes without me even asking, yet this particular Bishan Junction 8 shop had to provide poor customer service, make the customer disappointed, and *then* give proper packaging? I wonder.