This was my first time buying a product at Best Denki Junction 8, and I was very lucky to be served by salesperson Mr. Yung KS, who had good product knowledge about the cooler fans I was enquiring about. He was also patient in explaining the product features of the available choices and even went the extra mile to help me carry a bulky cooler fan to the car park. Thank you very much!
Prior to this, I had bought the wrong type of cooler fan two days ago and sought help from Ms. Pey Wen, who helped me with a seamless exchange. She was prompt and very helpful.
It was a happy shopping experience at Best Denki Junction 8, and I would definitely recommend my friends to support the store!
Eileen Lee
3
I like the service at Best Denki, but please don't buy the Jogen oven. It's the worst oven by far. It doesn't self-clean, and the worst part for me is that the oven cannot reach the temperature it is supposed to. I sent it back, and they returned it within a day, saying it was repaired. I asked for evidence, but they refused and simply wanted to close my case. I baked my cake, and the internal temperature still could not reach the temperature set by the dial. This time, though, the heat from the top was too hot and completely ruined my cake. I dislike this oven and their service immensely. Please don't waste your time and money on this product. Otherwise, I really like Best Denki for all my other purchases.
Priscilla Chia
2
We had an unpleasant experience shopping in this outlet. We needed a laptop quickly, so we went in to make some inquiries, hoping the sales staff could be helpful.
We were ignored and eventually served (after being referred from one person to another, then to yet another). And yet, this salesperson (a skinny male with specs) served us with a nonchalant attitude. Maybe the relevant salesperson was on leave. He was simply not interested in serving us, showing an unhappy face and unwillingly trying to answer our questions. No recommendations were given.
However, we still decided to get one since we needed one urgently.
Upon collection (another day), we were faced with the same situation. Nobody seemed to be interested in serving us. Having to go from one person to another... (sigh). Even though the shop had less than 10 customers, we had to wait to be served.
This will be the last time we shop here.
Gain City or Audio House definitely have better customer service!
Celina
1
Feedback on Customer Service at J8 Fair (7 May 2025)
I visited the fair at J8 on 7 May 2025, casually browsing for air-conditioning systems. An Indian female promoter approached me politely and offered assistance. I asked about the price of a 3+1 system for a particular brand. She guided me to the price display area and asked if that was what I was looking for. I wasn’t entirely sure, so I asked if the setup included four indoor units and two compressors, which is what I needed. She wasn’t sure, so she sought help from another staff member.
Unfortunately, my interaction with this second staff member (a lady with very short hair, wearing spectacles, and of medium to larger build) was unpleasant. She maintained a closed-off posture with crossed arms throughout our conversation and spoke in a loud, condescending tone. When I asked about the price range, she insisted I needed to provide the BTU information before she could help. I shared some BTU figures I’d seen on their display (9k, 12k, 24k), but her response came across as dismissive and rushed, ending with, “Aircon is very expensive, you know,” which I found highly patronising.
As a prospective customer making a genuine inquiry, I was taken aback by her tone and attitude, which felt more like a reprimand than assistance. Her conduct was disrespectful and entirely inappropriate in a customer service setting. Such treatment not only reflects poorly on your brand but also discourages potential customers.
Please look into this matter seriously and take the necessary steps to ensure all staff members, especially those representing your company at public events, are properly trained in customer engagement and communication.
Thank you for your attention to this matter. I hope appropriate action will be taken to prevent similar experiences for others in the future.
Aimei Chee
5
Bought a fan here (claimed climate voucher), served by George and Yong Hoe. They are so helpful, patient, and friendly. Great customer service! Keep it up!
Chan Kim Hui Eric
5
I want to thank Ed, from the Apple Product Department at Best Denki Bishan, for his professional service. His dedication, product knowledge, and friendliness towards customers were fantastic. I hope he continues his passion and attitude.
Angelina Wong
5
I would like to commend Yong Hoe for his exceptional product knowledge at Best Denki and his helpful guidance in assisting me with my purchase—without any hard selling. His expertise made my decision-making process smooth and easy.
Additionally, I’m grateful to a female staff member (whose name I unfortunately didn’t catch) who kindly offered to wheel my purchase to the pickup point while I waited for my cab. Her thoughtfulness was greatly appreciated!
To both of them, thank you for your outstanding service and positive attitude. Keep up the excellent work!
Hui Di Ho
5
Recently, two of our household appliances suddenly died on us, one after another! We visited this store twice, and their staff were so helpful that we experienced very little downtime at home. We love their same-day delivery service (provided customer orders meet their logistics cutoff time)!
Vincent Ng Kian Wei
5
I would like to thank Louis for great service nearly 4 weeks ago. I told him my budget for a good quality earpiece, and I purchased a red JBL waterproof earpiece with a round pin. I tried the earpiece, and it has worked great for the past few weeks. I will come back again to buy future items when needed. I also hope to see more great customer service in the future.
Aaron
5
Came by on a weekday evening at Best Denki Junction 8.
Was served promptly by Uncle Patrick at the Dyson booth. He was friendly and extremely knowledgeable.
He even went out of his way to explain all the products and promotions. This was my best experience at any Best Denki outlet.
His exceptional service standards are highly commendable! Keep it up!