Best Denki Junction 8 brings over four decades of electronics retail expertise to Level 3 of Bishan's premier shopping destination, serving as the go-to technology hub for residents and visitors seeking quality appliances and electronic devices. As part of the popular Japanese electronics chain with 13 locations across Singapore, Best Denki offers comprehensive solutions for modern living, from entertainment systems for leisure to essential household appliances. Located at 9 Bishan Place with direct connectivity to Bishan MRT station, the store provides convenient access to cutting-edge technology and reliable electronic products for the diverse Bishan community.
The store showcases an extensive range of products including kitchen appliances such as coffee makers, rice cookers, microwaves, and ovens, alongside home essentials like air cleaners, fans, refrigerators, and vacuum cleaners. The technology selection encompasses smartphones, tablets, smartwatches, cameras, and entertainment products including televisions and audio systems. IT accessories from data storage and network equipment to speakers and peripherals ensure customers can build complete technology ecosystems for work and entertainment. Each product category is carefully curated to offer both premium and value options, catering to various budgets and lifestyle needs.
Operating weekdays from 11am to 9pm and weekends from 10am to 10pm, Best Denki Junction 8 provides knowledgeable customer service from experienced sales representatives who offer personalized product recommendations and technical guidance. The team's expertise in testing products, checking stock availability, and processing smooth transactions has earned consistently positive customer reviews for professionalism and patience. Whether upgrading home entertainment systems, outfitting new apartments, or seeking reliable kitchen appliances, Best Denki Junction 8 combines product excellence with expert service, making it an essential destination for technology and appliance needs in the heart of Bishan.
Feedback on Customer Service at J8 Fair (7 May 2025)
I visited the fair at J8 on 7 May 2025, casually browsing for air-conditioning systems. An Indian female promoter approached me politely and offered assistance. I asked about the price of a 3+1 system for a particular brand. She guided me to the price display area and asked if that was what I was looking for. I wasn’t entirely sure, so I asked if the setup included four indoor units and two compressors, which is what I needed. She wasn’t sure, so she sought help from another staff member.
Unfortunately, my interaction with this second staff member (a lady with very short hair, wearing spectacles, and of medium to larger build) was unpleasant. She maintained a closed-off posture with crossed arms throughout our conversation and spoke in a loud, condescending tone. When I asked about the price range, she insisted I needed to provide the BTU information before she could help. I shared some BTU figures I’d seen on their display (9k, 12k, 24k), but her response came across as dismissive and rushed, ending with, “Aircon is very expensive, you know.” , which I found highly patronising.
As a prospective customer making a genuine inquiry, I was taken aback by her tone and attitude, which felt more like a reprimand than assistance. Her conduct was disrespectful and entirely inappropriate in a customer service setting. Such treatment not only reflects poorly on your brand but also discourages potential customers.
Please look into this matter seriously and take the necessary steps to ensure all staff members, especially those representing your company at public events, are properly trained in customer engagement and communication.
Thank you for your attention to this matter. I hope appropriate action will be taken to prevent similar experiences for others in the future.
Patricia Chia
We had an unpleasant experience shopping in this outlet. We needed a laptop quickly so we went in to make some enquiries hopefully the sale can be helpful on that.
We were ignored and eventually served (after one person referred to another then another ). And yet this sale (skinny male with spec) attended us with a nonchalant attitude. Maybe the relevant sale is on leave. He was simply not interested in serving us, showing us a unhappy face and unwillingly trying to answer our questions. No recommendations was advised.
We however still decided to get one since we neede one urgently.
Upon collection (another day) ...we were faced with same situation. Nobody seems to be interested to serve us. Getting one person to another ....sigh....the shop has less than 10 customers and we have to wait to be served....
Last time shopping here.
Gain city or audio house have better customer service definitely!!!!
irene lee
I like the service at best denki but pls don't buy jogen oven. It's the worst oven by far. It doesn't self clean.. and the worst part for me is the oven cannot reach the temperature it is supposed to. I sent it back and they returned it within a day saying its repaired. I asked for evidence but they refused and simply want to close my case. I baked my cake and the internal temperature still could not hit the temp set by the dial but this time the heat was too hot from the top and it completely killed my cake. I dislike this oven and their service to the max. Pls don't waste your time and money on them. Otherwise, I really lime best denki so far for all my other buys.
Eileen Lee
I like the service at Best Denki, but please don't buy the Jogen oven. It's the worst oven by far. It doesn't self-clean, and the worst part for me is that the oven cannot reach the temperature it is supposed to. I sent it back, and they returned it within a day, saying it was repaired. I asked for evidence, but they refused and simply wanted to close my case. I baked my cake, and the internal temperature still could not reach the temperature set by the dial. This time, though, the heat from the top was too hot and completely ruined my cake. I dislike this oven and their service immensely. Please don't waste your time and money on this product. Otherwise, I really like Best Denki for all my other purchases.
Priscilla Chia
We had an unpleasant experience shopping in this outlet. We needed a laptop quickly, so we went in to make some inquiries, hoping the sales staff could be helpful.
We were ignored and eventually served (after being referred from one person to another, then to yet another). And yet, this salesperson (a skinny male with specs) served us with a nonchalant attitude. Maybe the relevant salesperson was on leave. He was simply not interested in serving us, showing an unhappy face and unwillingly trying to answer our questions. No recommendations were given.
However, we still decided to get one since we needed one urgently.
Upon collection (another day), we were faced with the same situation. Nobody seemed to be interested in serving us. Having to go from one person to another... (sigh). Even though the shop had less than 10 customers, we had to wait to be served.
This will be the last time we shop here.
Gain City or Audio House definitely have better customer service!
Celina
Feedback on Customer Service at J8 Fair (7 May 2025)
I visited the fair at J8 on 7 May 2025, casually browsing for air-conditioning systems. An Indian female promoter approached me politely and offered assistance. I asked about the price of a 3+1 system for a particular brand. She guided me to the price display area and asked if that was what I was looking for. I wasn’t entirely sure, so I asked if the setup included four indoor units and two compressors, which is what I needed. She wasn’t sure, so she sought help from another staff member.
Unfortunately, my interaction with this second staff member (a lady with very short hair, wearing spectacles, and of medium to larger build) was unpleasant. She maintained a closed-off posture with crossed arms throughout our conversation and spoke in a loud, condescending tone. When I asked about the price range, she insisted I needed to provide the BTU information before she could help. I shared some BTU figures I’d seen on their display (9k, 12k, 24k), but her response came across as dismissive and rushed, ending with, “Aircon is very expensive, you know,” which I found highly patronising.
As a prospective customer making a genuine inquiry, I was taken aback by her tone and attitude, which felt more like a reprimand than assistance. Her conduct was disrespectful and entirely inappropriate in a customer service setting. Such treatment not only reflects poorly on your brand but also discourages potential customers.
Please look into this matter seriously and take the necessary steps to ensure all staff members, especially those representing your company at public events, are properly trained in customer engagement and communication.
Thank you for your attention to this matter. I hope appropriate action will be taken to prevent similar experiences for others in the future.
Positive Reviews
Olive橄榄廖
Today I was very lucky to be served by Mr Melvin from Junction 8 Best denki. I have been looking for a printer for quite awhile and was confused with all the models and functions. I just needed some more advice and Mr Melvin gave me. He was very polite, gentle and soft speaking. He was well verse in his product knowledge and even gave me tips on how to save on ink. Well done to Mr Melvin and best denki in producing such top notch sales representative in Singapore. Appreciate it. Thats the wonder of buying things in physical store. More humane.
DrJ.I.N
Was attended to by JOSHUA. Excellent service. Knowledgeable, patient and helpful. Thank you for the experience. Staff like you makes shopping at best denki most delightful.
R N
Came by a on weekday evening at Best Denki Junction 8.
Was serve promptly by Uncle Patrick at the Dyson booth. He was friendly and extremely knowledgeable.
He even went out of his way to explain all the products and promotions. This would be my best experience at any Best Denki outlet ever.
His exceptional service standards are highly commendable! Keep it up!
Vincent Ng Kian Wee
I would like to thank Louis for a great service nearly 4 weeks ago and I told him how much is my budget for a good quality earpiece and I purchase a red colour JBL waterproof earpiece with round pin. I tried the earpiece and it went great for the last few weeks. Will come back again to buy future items when needed. Also hope to see more great customer service in future
heidi ho
Recently two of our household appliances 🫧🥗 suddenly“died” on us😱 one after another.
So visited this store twice and their staff were so helpful that we suffered very little downtime at home. We love their same day delivery service level (provided customers’ order placements meet their logistics cutoff time)👍🏼👍🏼
Angela Wong
I would like to commend Yong Hoe for his exceptional product knowledge at Best Denki and his helpful guidance in assisting me with my purchase—without any hard selling. His expertise made my decision-making process smooth and easy.
Additionally, I’m grateful to a female staff member (whose name I unfortunately didn’t catch) who kindly offered to wheel my purchase to the pickup point while I waited for my cab. Her thoughtfulness was greatly appreciated!
To both of them—thank you for your outstanding service and positive attitude. Keep up the excellent work!
Chan Kim Hui Eric
I want to thank you Ed from Apple Product Department Best Denki Bishan for his professional service provided to me. His dedication, knowledge products and friendliness towards customers were fantastic. I hope he would continue his passion and attitude.
Amy Chee
Bought a Fan here (claimed climate voucher ) served by George and Yong Hoe. They are so helpful, patient and friendly. Great customer service, keep it up!
Tiramisooo Tiramisooo
This was my first time buying a product at Best Denki Junction 8 and I was very lucky to be served by salesperson, Mr Yung KS, who had good product knowledge on the cooler fans that I was enquiring. He was also patient in explaining the product features of the choices available and even went the extra mile to help me carry a bulky cooler fan to the carpark. Tqvm!
Prior to this, I bought a wrong type of cooler fan two days ago and sought help from Ms Pey Wen who helped me with a seamless exchange. She was prompt and very helpful.
It was a happy shopping experience at Best Denki J8 and I would definitely tell my friends to support the store!
KH
We visited Best Denki several weeks back to find out more about Steam irons. Walking a little aimlessly around when a salesperson, Mr Goh Shi Wei attended to us warmly. Upon conversing with us, he promptly recommended several models to us and even did a detailed demonstration of using the product with an actual crumpled shirt. He even explained the difference between the onrs on promotion vs the pricier models. It was indeed a pleasant surprise to receive such friendly gesture from a salesperson even though we stated that we needed time to consider on the purchase. This outlet is worthy of a visit. We even recommended them to proactively create a roster to do demonstrations of the different products and brands on a daily / weekly / certain hour, to increase awareness for products on offer and to highlight the usability of products, rather than being on a passive need base approach. Usually, unless we walk into the store, we won't know what's going on in there and unless we specifically ask, we won't know how to use the products. But here, we experienced something different. Good job, appreciate the enthusiasm and extra mile!
James Quah
Bought a washing machine for my mother-in-law. From the sales team, Mr Vincent Chong arranged a delivery schedule to accommodate my in-law right to the friendly delivery staffs, who were polite to the old folks during the installation.
Bella Yk
I would like to express my heartfelt thanks to Edsel. He was very patient and helpful. He even shared his personal experiences such as iCloud storage top up and SingTel mobile plan. I bought a MacBook and iPhone 16 from Edsel. He helped me to set up both devices. He even gave me a crash course on how to navigate the functions on my new MacBook as I’m a first time user. Overall I’m a happy customer and will look for him the next time I head over there. Thanks Edsel 🙏
Olive 甘兰 廖
Today, I was very lucky to be served by Mr. Melvin from Junction 8 Best Denki. I have been looking for a printer for quite a while and was confused with all the models and functions. I just needed some more advice, which Mr. Melvin provided. He was very polite, gentle, and soft-spoken. He was well-versed in his product knowledge and even gave me tips on how to save on ink. Well done to Mr. Melvin and Best Denki in producing such a top-notch sales representative in Singapore. I appreciate it. That's the wonder of buying things in a physical store. It's more humane.
Jin
Was attended to by JOSHUA. Excellent service. Knowledgeable, patient, and helpful. Thank you for the experience. Staff like you make shopping at Best Denki most delightful.
Bella Yik
I would like to express my heartfelt thanks to Edsel. He was very patient and helpful. He even shared his personal experiences, such as iCloud storage top-up and SingTel mobile plan. I bought a MacBook and iPhone 16 from Edsel. He helped me set up both devices. He even gave me a crash course on how to navigate the functions on my new MacBook, as I'm a first-time user. Overall, I'm a happy customer and will look for him the next time I head over there. Thanks Edsel 🙏
Jian Quah
Bought a washing machine for my mother-in-law. Mr. Vincent Chong from the sales team arranged a delivery schedule to accommodate her schedule, and the friendly delivery staff were polite to her during the installation.
Khai
We visited Best Denki several weeks ago to find out more about steam irons. While walking a little aimlessly around, a salesperson, Mr. Goh Shi Wei, warmly attended to us. Upon conversing with us, he promptly recommended several models and even gave a detailed demonstration of the product using an actual crumpled shirt. He even explained the difference between the ones on promotion versus the pricier models. It was indeed a pleasant surprise to receive such a friendly gesture from a salesperson, even though we stated that we needed time to consider the purchase. This outlet is worthy of a visit. We even recommended that they proactively create a roster to conduct demonstrations of the different products and brands daily, weekly, or at certain hours, to increase awareness of products on offer and to highlight their usability, rather than relying on a passive, need-based approach. Usually, unless we walk into the store, we won't know what's available, and unless we specifically ask, we won't know how to use the products. But here, we experienced something different. Good job; we appreciate the enthusiasm and willingness to go the extra mile!
Ondeh-Ondeh
This was my first time buying a product at Best Denki Junction 8, and I was very lucky to be served by salesperson Mr. Yung KS, who had good product knowledge about the cooler fans I was enquiring about. He was also patient in explaining the product features of the available choices and even went the extra mile to help me carry a bulky cooler fan to the car park. Thank you very much!
Prior to this, I had bought the wrong type of cooler fan two days ago and sought help from Ms. Pey Wen, who helped me with a seamless exchange. She was prompt and very helpful.
It was a happy shopping experience at Best Denki Junction 8, and I would definitely recommend my friends to support the store!
Aimei Chee
Bought a fan here (claimed climate voucher), served by George and Yong Hoe. They are so helpful, patient, and friendly. Great customer service! Keep it up!
Chan Kim Hui Eric
I want to thank Ed, from the Apple Product Department at Best Denki Bishan, for his professional service. His dedication, product knowledge, and friendliness towards customers were fantastic. I hope he continues his passion and attitude.
Angelina Wong
I would like to commend Yong Hoe for his exceptional product knowledge at Best Denki and his helpful guidance in assisting me with my purchase—without any hard selling. His expertise made my decision-making process smooth and easy.
Additionally, I’m grateful to a female staff member (whose name I unfortunately didn’t catch) who kindly offered to wheel my purchase to the pickup point while I waited for my cab. Her thoughtfulness was greatly appreciated!
To both of them, thank you for your outstanding service and positive attitude. Keep up the excellent work!
Hui Di Ho
Recently, two of our household appliances suddenly died on us, one after another! We visited this store twice, and their staff were so helpful that we experienced very little downtime at home. We love their same-day delivery service (provided customer orders meet their logistics cutoff time)!
Vincent Ng Kian Wei
I would like to thank Louis for great service nearly 4 weeks ago. I told him my budget for a good quality earpiece, and I purchased a red JBL waterproof earpiece with a round pin. I tried the earpiece, and it has worked great for the past few weeks. I will come back again to buy future items when needed. I also hope to see more great customer service in the future.
Aaron
Came by on a weekday evening at Best Denki Junction 8.
Was served promptly by Uncle Patrick at the Dyson booth. He was friendly and extremely knowledgeable.
He even went out of his way to explain all the products and promotions. This was my best experience at any Best Denki outlet.
His exceptional service standards are highly commendable! Keep it up!
