This swiss given to us is much smaller than the ones on display. I dunno is it instructed by company or staff trying to steal from company. But it is definitely unethical, cheating and misrepresenting. Wont be buying anymore from you.
JianHao
1
I went to J8 Branch at 6:45pm today to make purchases at Bengawan Solo. I was about to make payment via Shoeepay, while the customer infront of me was also using Shopeepay. As most shops that uses Shopeepay resulted in a long queue of customers, I just decided to step forward to scan the QR code first so that the cashier do not have to wait when I pass her the payment. Instead of "appreciate" the effort to "save her time", she shouted at me to queue up and not make payment until the customer in front of me do so.
When I was about to make payment, the cashier then told me that only 1 phone, maximum of 3 transactions can only be used. I agree that only 3 transactions can only be used as it was clearly stated on Shopee's T&C, but I told her that all the merchants that I have visited did not have any issue using more than 1 phones to make payment as it is not stated in the T&C. (To provide more context, I was not even making any split payment)
She then told me off and say that this is already stated in the T&C of Shopee. I explained to her that it is not as I was a regular user of Shopeepay and just wanted to feedback to her that I did not face any issue with any other vendor. Her collegue then stepped forward and then attacked me and say that it is in the T&C which she showed me the screenshot from a Whatsapp message, indicating that this is from the management. I told her that the T&C does not state anything about the 2 phones and I said to her I respect Bengawan solo's poloicy of not allowing 2 phones but just wanted to highlight that the arguement that it is in Shopee's T&C is flawed and that it is Bengawan Solo's T&C. She then told me off again and said that this is from the management. I then repeated myself again and told her that this is just a feedback because other merchants do not have this clause.
I really do not understand why the staffs cannot be more open to feedback and have to started shouting for no particular reason. A scene was being made and people was staring inside the Bengawan Solo shop and it make me looked so bad as 2 staffs was attacking one. In all due respect, if it is a policy, it is ok, but just say it nicely? Why do we have to resort to scream and shout?
On a side note, I realised that the "dessert" that I bought should comes with gula melaka and the cahsier didn't even give me and I had to make a detour just to get it. (By then, there was no crowd after a scene was formed).
I sincerely appreciate Bengawan Solo to look into this as staffs actions was really unnecessary and uncalled for. I know that technology changes is a new thing and staffs (especially older ones) may take time to adapt but if there is no need to shout back at the customers in multiple occasions and not take feedback openly.
Andrea Chong
5
always happy to visit j8’s bengawan solo! friendly and helpful aunties, thank you for the service & kuehs!
Ted Bear
1
Pointed at the cake i requested, but gave me something else from the fridge , cold and hard like been in the fridge before CNY until now
Poey Han Kuan
1
Bought pandan, white lotus, yam and matcha snow skin mooncakes. The yam paste snow skin is wet. The mooncake got stuck on the plastic tray and the bottom skin got peeled off as I lift the mooncake up. The pattern on the top of the mooncake can't be seen clearly and it has condensation on it. Too sweet for me. First and last.
Meng Fu Choo
5
Love to get a slice of cake for **dessert** after a good meal.
Kai Kai
1
Bishan staff need training in customer service.
Jenny Chew
3
Bengawan Solo has given me food poisoning twice from their kuehs, and the reaction was quite bad.
Alyssa
2
The sliced cakes that I am given **are** always smaller than the one on display. When I asked for the one on display instead**,** they refused to give it and insisted that it is the same lol.
Jun Lee
4
They have nice cartoon character cakes and pineapple tarts. This branch doesn't have the nice-smelling waffles.