Stuffd

I ordered grab selfpickup. The app shows that the food is ready for collection.I stand there for almost 20mins and they still haven't pack my order. They keep ignore me and serve the walk-in. If your store is so busy for walk-in customer why still open for apps order. The staff there don't even want to apologize for waiting or thanks for the purchase. Eh hello simple basic manner and service leh.

super rude staff female malay with glasses, slightly short (to clarify and make sure the wrong staff are not affected) firstly, she scooped the satay chicken with ALL THE OIL into my bowl?? why would you do that?? my whole bowl is drowned in oil now. look at the pictures. second, I asked her if they had the seaweed (stuff'd used to have the normal big kind of seaweed, not the artificial green stuff) and she just automatically assumed I wanted the artificially green one. I said I didn't want that and would like broccoli instead if they didn't have the seaweed I liked. She frowned at me, raised her voice and said "I thought you want seaweed?!". She kept arguing with me saying that I want seaweed when I kept telling her that I'll just take the broccoli instead since they didn't have the one I wanted. I don't understand why she doesn't know how to communicate politely, maybe she likes to take her anger out on other people

The speed of the server staff and cashier staff at junction 8 is very very slow compared to other outlets. Saw many ppl commenting on this same problem too. The food are all ready, i dont know why they are so slow motion. Buy 1 quick food meal need like 15-30 mins. Please talk to ur staff and ask them to be more efficient like seriously

I asked for chicken daily bowl right at the beginning and your staff serving the meat has the audacity to tell me that there is no chicken. There was NO other customer. Your staff knew right from the start that there is no chicken and no one informed me before I started choosing my sauces and topping. It was a very unpleasant experience. Your staff stared at me as though I am obligated to select another main. Why do I have to pay for food I’m not interested to consume. Options that are not available should have been mentioned right at the beginning before the customer orders. Or at least made know by striking it out from the menu. FYI. The stay chicken was horrible.

I was rather disappointed with my experience at Stuff’d in Bishan Junction 8, particularly with the wait time for in-person orders during the evening peak hours. While I understand that it’s a busy period, the outlet appears to be severely understaffed. The few staff members on duty were clearly overwhelmed, juggling both walk-in customers and a high volume of online orders. As a result, in-store customers were left waiting for a prolonged time, often without any updates or acknowledgment. I hope the management will look into improving manpower during peak periods to ensure a better balance between walk-in and online service. It would greatly enhance the customer experience for everyone.

I ordered a quesadilla and a burrito, both of which I believe are supposed to come with sour cream. However, when the staff was making the burrito, she noticed the sour cream wasn’t dispensing properly and simply skipped it instead of refilling it or finding a solution. While making the quesadilla, she didn’t add sour cream either. When I asked whether sour cream is normally included, she replied with, “Do you want it?”—as if it were optional. After I said yes, she reluctantly squeezed out what little was left, clearly much less than the usual portion. I find this behavior very disappointing and unprofessional. If a standard ingredient is unavailable, the staff should refill it or at least inform the customer, not quietly skip it. This kind of service feels deceptive and disrespectful to customers.

The chicken was already burned, but the staff reuse them. Decided not to eat the chicken portion, and just went for plain kebab.

Food was amazing!! However customer service was lacking. The cashier auntie was very impatient when I was paying for my food as my card was not going through because it wasn’t scanning properly. Her tone was very impolite and mumbled a few words, thinking I couldn’t hear her. Unpleasant experience with her attitude & hope it improves after my feedback.

I have always been a fan of Stuff'd and this outlet has been one of the better ones in terms of quality of food. However, there's definitely room for improvement for the service levels, in particular the collection of online orders. It would be great if there's an improved system or indication of when the order is ready, rather than relying on Grab's notification as it is often not accurate (orders are not ready even though it says ready). On 2 Jun 2025, I placed an order at around 6.24pm. Grab app informed me the order was ready for collection at 643pm but the staff told me it wasn't ready yet, so I waited in front of the stall. After waiting for about 15mins, there was still no indication from the staff on whether my order was ready so I decided to check again. The staff then pulled out my order from the back of the counter - how long was my order sitting there for? Could she not have let me know when it was ready? Was I supposed to check in with her every 5 mins? I wasn't standing that far away from the counter, any attempt to let me know that my order was ready could have been made, but there was none. A little proactiveness from the staff would have been nice and would have saved me some time. Hopefully Stuff'd will look into it and there will be improvements made in this aspect so that others will not need to experience such things in the future.

I ordered Grab self-pickup. The app shows that the food is ready for collection. I stood there for almost 20 minutes, and they still hadn't packed my order. They kept ignoring me and serving the walk-ins. If your store is so busy for walk-in customers, why is it still open for app orders? The staff there didn't even want to apologize for the wait or thank me for the purchase. Eh hello, simple basic manners and service, leh!

I have always been a fan of Stuff'd, and this outlet has been one of the better ones in terms of food quality. However, there's definitely room for improvement in service levels, particularly concerning the collection of online orders. It would be great if there's an improved system or clear indication of when orders are ready, rather than relying on Grab's notification, as it is often inaccurate (orders are not ready even when the app says they are). On 2 Jun 2025, I placed an order at around 6:24 PM. The Grab app informed me the order was ready for collection at 6:43 PM, but the staff told me it wasn't ready, so I waited in front of the counter. After waiting for about 15 minutes, there was still no indication from the staff as to whether my order was ready, so I decided to check again. The staff then pulled out my order from the back of the counter. How long had my order been sitting there? Couldn't she have let me know when it was ready? Was I supposed to check in with her every 5 minutes? I wasn't standing that far from the counter; any attempt to let me know my order was ready could have been made, but none was. A little proactivity from the staff would have been nice and would have saved me some time. Hopefully, Stuff'd will look into it and improvements will be made in this aspect so that others will not have to experience such things in the future.

Food was amazing!! However, customer service was lacking. The cashier auntie was very impatient when I was paying for my food, as my card wasn't scanning properly and wouldn't go through. Her tone was very impolite, and she mumbled a few words, thinking I couldn't hear her. It was an unpleasant experience with her attitude, and I hope it improves after my feedback.

The chicken was already burned, but the staff **reused it**. **I decided** not to eat the chicken portion, and just went for **a** plain kebab.

I ordered a quesadilla and a burrito, both of which typically come with sour cream. However, when the employee was making the burrito, she noticed the sour cream wasn’t dispensing properly and simply skipped it instead of refilling it or finding a solution. While making the quesadilla, she didn’t add sour cream either. When I asked whether sour cream is normally included, she replied, “Do you want it?”—as if it were optional. After I said yes, she reluctantly squeezed out what little was left, clearly much less than the usual portion. I find this behavior very disappointing and unprofessional. If a standard ingredient is unavailable, the employee should refill it or at least inform the customer, not quietly skip it. This kind of service feels deceptive and disrespectful to customers.

I was rather disappointed with my experience at Stuff’d in Bishan Junction 8, particularly with the wait time for walk-in orders during the evening peak hours. While I understand that it’s a busy period, the outlet appears to be severely understaffed. The few staff members on duty were clearly overwhelmed, juggling both walk-in customers and a high volume of online orders. As a result, walk-in customers were left waiting for a prolonged period, often without any updates or acknowledgment. I hope the management will look into improving manpower during peak periods to ensure a better balance between walk-in and online service. It would greatly enhance the customer experience for everyone.

Right at the beginning, I asked for the chicken daily bowl, and your staff serving the meat had the audacity to tell me there was no chicken. There were no other customers. Your staff knew right from the start that there was no chicken, yet no one informed me before I started choosing my sauces and toppings. It was a very unpleasant experience. Your staff stared at me as though I was obligated to select another main. Why do I have to pay for food I wasn't interested in consuming? Options that are not available should have been mentioned right at the beginning before the customer orders, or at least made known by striking them out on the menu. FYI. The satay chicken was horrible.

The speed of the server staff and cashier staff at Junction 8 is extremely slow compared to other outlets. Many people have also commented on this problem. The food is all ready, but I don't know why they are so slow. Even buying one quick food meal takes about 15-30 minutes. Please talk to your staff and ask them to be more efficient, seriously.

Super rude staff. A Malay female with glasses, slightly short (to clarify and ensure the wrong staff aren't affected). Firstly, she scooped the satay chicken with ALL THE OIL into my bowl?! Why would you do that?! My whole bowl is drowned in oil now. Look at the pictures. Secondly, I asked her if they had the seaweed (the normal, big kind that Stuff'd used to have, not the artificial green stuff), and she automatically assumed I wanted the artificially green one. I said I didn't want that and would like broccoli instead if they didn't have the seaweed I liked. She frowned at me, raised her voice, and said, "I thought you wanted seaweed?!" She kept arguing with me, saying that I wanted seaweed, even though I kept telling her that I'd just take the broccoli instead since they didn't have the one I wanted. I don't understand why she doesn't know how to communicate politely; maybe she likes to take her anger out on other people.