Singtel Exclusive Retailer at Junction 8 serves as a comprehensive telecommunications hub offering Singapore's leading mobile, broadband, and digital entertainment solutions in the heart of Bishan's premier shopping destination. Operating daily from 11am to 9pm at 9 Bishan Place, this authorized Singtel outlet provides one-stop access to the complete range of Singtel services including advanced 5G+ enhanced phone plans, the latest mobile devices, fixed broadband solutions, home entertainment packages, and cutting-edge ICT and digital solutions. As Singapore's premier telecommunications provider, Singtel continues to lead technological innovation while this exclusive retailer ensures local communities have convenient access to world-class connectivity solutions and customer support services.
The store showcases the latest mobile phones from leading brands alongside Singtel's comprehensive range of postpaid and SIM-only plans featuring enhanced 5G+ technology that delivers more data at competitive pricing. Services include device trade-in programs that provide excellent value for customers upgrading their technology, eSIM activation for modern connectivity convenience, and add-on packages that customize plans according to individual usage patterns and family needs. Expert staff provide professional consultations on optimal plan selection, device compatibility, and technology integration, while the store's inventory constantly updates to feature the most innovative products from Singtel and other leading technology brands, ensuring customers access cutting-edge telecommunications solutions and lifestyle products.
The convenient Junction 8 location provides accessible telecommunications services for residents throughout the Bishan area and beyond, with a queue management system that ensures efficient customer service during peak periods. Whether customers require new mobile plans, device purchases, technical support, or comprehensive home connectivity solutions combining mobile, broadband, and entertainment services, the exclusive retailer offers complete telecommunications expertise in a comfortable retail environment. With Singapore's digital transformation accelerating across all sectors, Singtel Exclusive Retailer Junction 8 continues to serve as an essential resource for individuals, families, and businesses seeking reliable, innovative telecommunications solutions that support both personal connectivity and professional productivity in Singapore's increasingly connected society.
Terrible service!! Rude and not empathetic at all. Talk to us using one word commands, absolutely horrible. Just came here to return to a WiFi port, and we had to wait for 10 minutes while there weren't any customers in the store. No guidance on what to do when we entered the store, had to ask then they said to take a queue number. Didn't even tell us how to take a queue number (need to scan QR code). Staff can't handle when there's not even a customer in sight, how can they handle more people next time?
Gabrielle Chan
Went to pick up my new sim card on Oct 29, and the person serving me was not very helpful. Just handed me my SIM card and did not seem like he wanted to answer my questions, did not offer to help with activation. I’m fine and can activate my SIM card on my own, and am quite tech savvy, but wondering if old people or others who really need help will be also given the same service.
Apple Kwek
My mom went there for a S24 end up coming back with S24 FE model
She was served by the only female sales person she as a sales person. My mom did ask her what is the FE meaning.. she nv explain to my mom it's a Lower version of S24 .. return back to the outlet but she off day
Ruth RH
Two employees sat there staring at their phones as I waited for service. Finally, one noticed me. She kept telling me I could buy a $15 SIM that would give me 3GB service for 120 days and it would buy me $15 worth of data, texts and voice. She said that when that ran out, I could just top off. I asked what $15 would get me. She just kept repeating that when it ran out, I could top off.
Meanwhile, an impatient line of people started forming and she started looking at them, as if she were annoyed I hadn’t just bought the SIM. I’m not in the habit of opening my wallet without knowing what I’m buying. As an exaggeration, I explained to her, “for all I know, $15 pays for one text. You haven’t told me what I’m buying.”
I bought service elsewhere.
Son Heung min
totally no standard and not professional… Went there around 3 mths ago with my domestic helper and asked for SingTel prepaid card, they say don’t have and keep pushing me to buy their own Prepaid brand called Zym.
And again on April,my friend is doing his recontract, I overheard 1 of lady staff saying to another lady staff not to sell SingTel prepaid card bec of no commission and to sell their own brand called zym prepaid, don’t know what’s brand also but very unprofessional.
Soon Heng Min
Completely substandard and unprofessional. I went there about three months ago with my domestic helper and asked for a SingTel prepaid card. They said they didn't have any and kept pushing me to buy their own prepaid brand called Zym.
Again in April, when my friend was doing his recontract, I overheard one lady staff member telling another not to sell SingTel prepaid cards because of no commission, and instead to sell their own brand, Zym prepaid. I'm unsure of the brand name, but it was very unprofessional.
Ruth Ren Ho
Two employees sat there staring at their phones as I waited for service. Finally, one noticed me. She kept telling me I could buy a $15 SIM that would provide 3GB of data, texts, and voice service for 120 days. She said that when that ran out, I could just top off. I asked what $15 would get me. She just kept repeating that when it ran out, I could top off.
Meanwhile, an impatient line of people began to form, and she started looking at them as if she were annoyed I hadn't just bought the SIM. I'm not in the habit of opening my wallet without knowing what I'm buying. As an exaggeration, I explained to her, "For all I know, $15 pays for one text. You haven't told me what I'm buying."
I bought service elsewhere.
April Kwek
My mom went there for an S24 but ended up coming back with an S24 FE model. She was served by the only female salesperson. My mom did ask her what 'FE' meant, but she never explained to my mom that it was a lower version of the S24. When we returned to the outlet, she was off that day.
Isabelle Chan
On October 29, when I went to pick up my new SIM card, the person serving me was not very helpful. He just handed me my SIM card, didn't seem to want to answer my questions, and didn't offer to help with activation. I'm fine and can activate my SIM card on my own, and am quite tech-savvy. I'm just wondering if old people or others who really need help will also be given the same service.
Gloria Teo Le Ya
Terrible service! Rude and not empathetic at all. They talked to us using one-word commands, absolutely horrible. We just came here to return a WiFi port, and we had to wait for 10 minutes even though there were no other customers in the store. There was no guidance on what to do when we entered the store. We had to ask, and then they told us to take a queue number. They didn't even tell us how to take a queue number (we needed to scan a QR code). The staff couldn't handle things even when there wasn't a single customer in sight. How can they possibly handle more people in the future?
Positive Reviews
jenielyn bugia
Great customer service,Jasmine. Your patience is remarkable, keep it up!
T. Yiren
Jasmine at Junction 8 outlet is very knowledgeable, helpful. Very pleasant experience with her. I needed a new phone & to trade in an old phone. Jasmine is a good listener. She advised & recommended the phone that's most suitable based on my usage. She doesn't hard sell & helped me set up my new phone which I truly appreciate. I'm very happy with my new Oppo phone. Thank you, Jasmine.
junelay112010 junelay112010
I visited SingTel at Junction 8 to inquire about my bill and recontract. Danielle was very helpful , knowledgeable and patiently explained everything, addressing all my concerns regarding billing and recontract. I truly appreciate her excellent service—thank you, Danielle!
Eng Guan Lee
I was very pleased with Miss Suki services this morning regarding to my phone setting and to sign a new contract with Singtel apparently I have difficulty accessing my internet and there she is the saving grace to my morning glory she re-set and advice me to avoid future mistakes and I learned something digital today , I just wanted the management to know that the company have good CSO in the front line..thank you for your service Ms. Suki very much appreciated
Ling Ling Kwek
Went for recontract and looking for a new phone, however no stock in the shop. Jeff the staff servicing was extremely helpful made many calls to source for the phones. Jeff patiently gone through all the plans and advised the pro and con. Very knowledgeable and good follow up for the phone collection. Jeff has made the trip delightful. Thank you.
Rani Usha
I was served by Mr Jeff and was very pleased with his attitude and service.
He was very patient to explain and help me in my queries and was a fast worker. Thank you for having such good staff at Bishan to serve customers.
Thanks to Mr Jeff and good luck.👌👍 …
Shila M
Andrew showed me the current Singtel promotions without being pushy. He was patient, courteous and empathetic when introducing and explaining a new plan that was suitable to my needs. Overall, it was a very pleasant customer experience. Thank you Andrew, for doing a great job.
Joan Chua
Singtel Exclusive Retailer!
Good service 👍 , Nice and friendly staff.
Morning usually a bit peak but afternoon around 3 to 5 p.m. it's okay😊 …
Deborah Queck
Suki Yap is very professional in handling customer. She knows her products well. She is very friendly, patient with me for almost 2 hours, handling my queries, purchase of new gadgets and explain to me about my multiple phones plans.
Thanks, Suki ☺️
synyuen tham
Approahed this shop today for help. Like to commend the staff Jasmine who was patient and helpful guiding me how to register overseas roaming services on my phone. I left the shop feeling satisfied and my needs met. 👍🙂 …
Jennifer Phua
Great customer service, Jasmine. Your patience is remarkable. Keep it up!
Sin Yuen Tham
I approached this shop today for help. I'd like to commend staff member Jasmine, who was patient and helpful in guiding me how to register overseas roaming services on my phone. I left the shop feeling satisfied and with my needs met. 👍🙂
Deanna Queck
Suki Yap is very professional in handling customers. She knows her products well. She is very friendly, patient with me for almost 2 hours, handling my queries, assisting with the purchase of new gadgets, and explaining my multiple phone plans.
Thanks, Suki ☺️
Joanne Chua
Singtel Exclusive Retailer!
Good service 👍. Nice and friendly staff.
Mornings are usually a bit busy, but in the afternoon, around 3 to 5 p.m., it's okay😊…
Sheila Mary
Andrew showed me the current Singtel promotions without being pushy. He was patient, courteous, and empathetic when introducing and explaining a new plan that suited my needs. Overall, it was a very pleasant customer experience. Thank you, Andrew, for doing a great job.
Ranee Usha
I was served by Mr Jeff and was very pleased with his attitude and service.
He was very patient in explaining and helping me with my queries and was a fast worker. Thank you for having such good staff at Bishan to serve customers.
Thanks to Mr Jeff, and good luck! 👌👍 …
Lin Lin Kwek
Went for a recontract and was looking for a new phone, but there was no stock in the shop. Jeff, the staff member, was extremely helpful and made many calls to source the phones. Jeff patiently went through all the plans and advised on the pros and cons. He was very knowledgeable and provided good follow-up for the phone collection. Jeff has made the trip delightful. Thank you.
Eng Kuan Lee
I was very pleased with Miss Suki's services this morning regarding my phone settings and the signing of a new contract with Singtel. Apparently, I had difficulty accessing my internet, and she was a saving grace for my morning. She reset my settings and advised me to avoid future mistakes, and I learned something digital today. I just wanted the management to know that the company has good CSOs on the front line. Thank you for your service, Ms. Suki. Very much appreciated.
June Lee
I visited SingTel at Junction 8 to inquire about my bill and recontract. Danielle was very helpful, knowledgeable, and patiently explained everything, addressing all my concerns regarding billing and recontract. I truly appreciate her excellent service—thank you, Danielle!
Tan Yiren
Jasmine at Junction 8 outlet is very knowledgeable and helpful, and I had a very pleasant experience with her. I needed a new phone and to trade in an old phone. Jasmine is a good listener. She advised and recommended the phone that was most suitable based on my usage. She doesn't hard-sell and helped me set up my new phone, which I truly appreciate. I'm very happy with my new Oppo phone. Thank you, Jasmine.
