Location:
Quality products and services
Challenger MOBILE at Junction 8 brings comprehensive electronics retail expertise to Singapore's premier suburban shopping destination, serving as a specialized mobile and technology hub within the extensive Challenger retail network. Located at #04-03A, this focused electronics store caters to the digital needs of the Bishan community with an extensive range of smartphones, mobile accessories, cameras, audio equipment, and IT gadgets from leading global brands. As part of Challenger's 44-outlet Singapore presence, the Junction 8 location maintains the brand's reputation for competitive pricing, knowledgeable staff, and comprehensive electronics solutions in a convenient mall environment accessible via Bishan MRT.
The store specializes in mobile phones, photography equipment, headphones, PC accessories, computers, power banks, speakers, and cameras, ensuring comprehensive coverage of consumer electronics needs. Professional staff members, including highly praised associates like Keat, Nelson, Edward, and Mark, provide expert product recommendations, technical support, and patient assistance with both simple and complex technology questions. The ValueClub membership program offers attractive benefits including up to 1.5% member rebates on purchases, making regular electronics shopping more rewarding for loyal customers. The store's focus on mobile technology and accessories makes it particularly valuable for smartphone users seeking cases, chargers, audio equipment, and upgrade options.
Operating Monday through Sunday from 11am to 9:30pm, Challenger MOBILE accommodates both weekend shoppers and weekday technology needs with flexible hours and knowledgeable assistance. The store's location within Junction 8's electronics retail cluster provides convenient comparison shopping opportunities for customers seeking the best technology solutions. While customer experiences vary, the staff's technical knowledge and willingness to provide detailed product explanations help customers make informed decisions about electronics purchases, ensuring that Challenger MOBILE continues to serve as a reliable technology destination for the diverse digital needs of Singapore's tech-savvy consumers.
Based on 30 reviews
Out of 220 shops
Not enough ratings
Sabrina Yap
Staff Qi XiaoGuang is very rude and not talking properly. Telling ppl to do stuff like his dog. Keep chatting with other staff members. When asking if can just give him phone number to check, he start to say very rudely with his tone saying that’s why tell u to check if u have the app and everything then start to mumble within himself
Weihao Yu
Staff member Qi Xiaoguang was very unprofessional. He asked if i wanted to sign up for membership, i did not want to, because it is a one time purchase. After purchasing a universal travel adapter, noticed on the receipt that he signed me up for the membership. Had to ask another staff to refund the membership fee and pay remaining amount.
Sheena Ling
The staff Qi Xiaoguang was impatient and rude. When tried to clarify what he was saying, he just kept repeating the same words and raised his voice. Also witnessed another customer coming in asking for help about noise cancellation headphones that were purchased and the abovementioned staff very rudely and curtly said "cannot help." The other staff were fine. In fact one of them had tried to intervene to help.
Jiayi Xu
Horrible. Wanted a earphone and showed them my phone. Immediately reccomended a $48 one and didnt tell me any other options. Later on the earphone did not work on my phone and then they said it is my phone problem not theirs even though they chose it for me. Solved the situation my letting me "exchange" with a earphone that is worth $12+. Later on gave me things so that they would add up to $48. So i ended up with a earphone and 2 random items that i didnt neeed in the first place because they cant refund. A waste of my money
Azleen Chamiae
Very bad experience from staff Qi Xiaguong. Not helpful, does not acknowledge customers and could not even speak or understand simple English. Needed another staff to come in to interpret.
Azlin Chiam
Very bad experience with staff member Qi Xiaguong. Not helpful, did not acknowledge customers, and could not even speak or understand simple English. Another staff member was needed to interpret.
Jiaxin Xu
Horrible. Wanted an earphone and showed them my phone. They immediately recommended a $48 one and didn't tell me any other options. Later, the earphone did not work on my phone. They then said it was my phone's problem, not theirs, even though they chose it for me. They 'solved' the situation by letting me 'exchange' it for an earphone that was worth only $12. Later, they gave me other things to make up the $48 total. So I ended up with an earphone and two random items that I didn't need in the first place, because they couldn't refund. A waste of my money.
Sheila Ling
Staff member Qi Xiaoguang was impatient and rude. When I tried to clarify what he was saying, he just kept repeating the same words and raised his voice. I also witnessed another customer come in asking for help about noise-cancellation headphones they had purchased, and this staff member very rudely and curtly said, "Cannot help." The other staff were fine. In fact, one of them tried to intervene to help.
Wei Han Yu
Staff member Qi Xiaoguang was very unprofessional. He asked if I wanted to sign up for membership. I did not want to, because it was a one-time purchase. After purchasing a universal travel adapter, I noticed on the receipt that he signed me up for the membership. I had to ask another staff member to refund the membership fee and pay the remaining amount.
Sabina Yap
Staff Qi XiaoGuang is very rude and speaks disrespectfully. He told people to do things as if they were his dogs. He kept chatting with other staff members. When I asked if I could just give him my phone number to check, he started to say very rudely, stating with a harsh tone, "That's why I told you to check if you have the app and everything," then started to mumble to himself.
Steven Tan
My sister needed to buy a mobile phone to replace an old phone which is giving her problems. Muhammed of Challenger upon knowing her problem of backing up her old phone and setting up a new phone offered to help her with this. This offer from Muhammed helped her to decide on the spot to buy a new mobile phone from Challenger. Thank you very much to Muhammed and his colleague, Teng who also assisted with the backing up and setting up the new mobile phone for my sister. Kudos to their excellent service and help. My sister wishes to express her sincere thanks to them.
tan chin chin
Hey there, to the person named Nelson at the Junction 8 branch: I just had to take a moment to give you a big shout-out for the incredible customer service you provided when I called in. Seriously, you went above and beyond, and I'm blown away! From the get-go, your friendly and helpful attitude made me feel like a valued customer. Thank you for your great service through the phone .
Ethan Hunt Loh
Dani is very helpful providing exceptional customer service! It’s been a great customer service experience! Thank you.
Ms Cheng
This afternoon my friend brought me to Challenger store at Junction 8. I was highly recommended this store for good service. A staff, Mr Teng was very patient and friendly in helping me with getting a sport fitness watch. Though l didn't manage to get the watch as it wasn't compatible to my health fitness apps, l sincerely appreciate his passionate and patient service. Please convey my appreciation to Mr Teng and his young staff for their excellent customer service and giving me a pleasant experience at your store
Lai
Staff can be very helpful. The store is tiny though… can ask the staff to help bring the items from other outlets if u know specifically what u want. Pay first then collect later.
J C
Challenger is always the great place to shop for IT gadgets, the key differentiator for them is the excellent customer service. Bought an item last evening and one of the function not working due to hardware failure from the principle. I went back for exchange today, apparently under the policy this item is not exchangeable and it should be send to the service centre for repair. Edward's was the staff attended to me, he explained to me the policy patiently and go extra mile to call his manager that happened to be away today. While waiting for the response, he try to check the item physically to verify the problem does not caused by operations. The manager was responsive, though he is not working today. He surely empathized the frustration of a customer whom just bought this brand new item less than 24 hours ago and decided to make the exceptional exchange. Kudos to Edward and Mark (the manager). Thank you !
cse1217
Challenger resonate in me. I am a Challenger who loves to challenge status quo. Today I bought a webcam and I enjoyed how the customer service officer point me to the place to get it immediately. Thanks!
Simin
Very good customer service! I signed up for the membership but encountered some errors and was unable to activate my account. Jenson and his team tried their best ability to help me in store to no avail but followed up on it even when I went home! Will recommend and visit next time :)) Thank you! 😊 …
Joshua Choo
Visited the bishan challenger and was attended by Fung Ping Nan, friendly staff. He listened to my concerns and help me resolve my issues immediately. TLDR, my Logitech mx anywhere 3 mouse wasn’t working properly and was still on warranty so before I went down I contacted the appropriate channel as indicated on the challenger website but was directed back and forth to their IT support company, at the end I got it resolve less than 10 mins in store. Overall satisfied with Ping Nam for helping me. Thank you! Would recommend my friend to shop here in future!
Tricia Teh
Small store with friendly staff and great customer service. Staff seemed knowledgeable and were happy to provide customer with recommendations when asked.
Lei
Staff can be very helpful. The store is tiny, though. You can ask the staff to help bring items from other outlets if you know specifically what you want. You pay first, then collect later.
Stephen Tan
My sister needed to buy a mobile phone to replace her old one, which was giving her problems. Upon learning of her difficulty with backing up her old phone and setting up a new one, Muhammed from Challenger offered to help her with this. This offer from Muhammed helped her decide on the spot to buy a new mobile phone from Challenger. Thank you very much to Muhammed and his colleague, Teng, who also assisted with backing up and setting up the new mobile phone for my sister. Kudos to their excellent service and help. My sister wishes to express her sincere thanks to them.
Trisha Teh
Small store with friendly staff and great customer service. Staff seemed knowledgeable and were happy to provide customers with recommendations when asked.
Joshua Chew
Visited the Bishan Challenger and was attended by Fung Ping Nan, a friendly staff member. He listened to my concerns and helped me resolve my issues immediately. TL;DR: My Logitech MX Anywhere 3 mouse wasn’t working properly and was still under warranty. Before I went down, I contacted the appropriate channel as indicated on the Challenger website, but I was directed back and forth to their IT support company. In the end, I got it resolved in less than 10 minutes in-store. Overall, I was satisfied with Ping Nan for helping me. Thank you! I would recommend my friends to shop here in the future!
Siew Min
Very good customer service! I signed up for the membership but encountered some errors and was unable to activate my account. Jenson and his team tried their best to help me in-store to no avail, but followed up on it even after I went home! Will recommend and visit next time :)) Thank you! 😊
Seah Qi Ling
Challenger resonates in me. I am a Challenger who loves to challenge the status quo. Today I bought a webcam, and I enjoyed how the customer service officer pointed me to where to get it immediately. Thanks!
Jie Cheng
Here's the edited review: Challenger is always a great place to shop for IT gadgets; their key differentiator is excellent customer service. I bought an item last evening, and one of the functions was not working due to a hardware failure from the manufacturer. I went back for an exchange today. Apparently, under policy, this item is not exchangeable and should be sent to the service centre for repair. Edward was the staff member who attended to me. He explained the policy patiently and went the extra mile to call his manager, who happened to be away today. While waiting for a response, he tried to physically check the item to verify the problem was not caused by user error. The manager was responsive, even though he was not working today. He surely empathized with the frustration of a customer who had just bought this brand new item less than 24 hours ago and decided to allow for an exceptional exchange. Kudos to Edward and Mark (the manager). Thank you!
Tan Si Si
Hey there, Nelson at the Junction 8 branch: I just had to take a moment to give you a big shout-out for the incredible customer service you provided when I called in. Seriously, you went above and beyond, and I'm blown away! From the get-go, your friendly and helpful attitude made me feel like a valued customer. Thank you for your great service over the phone.
Mei Qing
This afternoon, my friend brought me to the Challenger store at Junction 8. This store was highly recommended to me for its good service. A staff member, Mr. Teng, was very patient and friendly in helping me find a sport fitness watch. Though I didn't manage to get the watch as it wasn't compatible with my health fitness apps, I sincerely appreciate his passionate and patient service. Please convey my appreciation to Mr. Teng and his young staff for their excellent customer service and for giving me a pleasant experience at your store.
Ethan Kent Loh
Dani is very helpful, providing exceptional customer service! It’s been a great customer service experience! Thank you.
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