Reviews for ATRiX Official Store - Junction 8 at Junction 8

6_Huang JingKe

August 19, 2025

1

travel all the way there for the promotion, in the end was told out of sold, they didn’t indicator on the board that it was out of stock which i found it frustrating as they should have indicated instead of making me waiting so long just for them to check whether item is in stock

Vernell Khoo

August 19, 2025

1

I would like to share my recent experience at your Junction 8 outlet regarding the application for a Senior Plan SIM card for my mother. During my first visit, I was informed by a staff member that I could apply for a regular SIM card and later downgrade it to a Senior Plan once my mother obtained a valid Singpass. Based on this advice, I proceeded accordingly. After successfully setting up a Singpass account for my mother, we returned to the same outlet. This time, we were assisted by a young Chinese male staff member wearing spectacles. He informed us that a physical NRIC card was required to proceed with the Senior Plan. I found this confusing, as ICA has clearly stated that physical NRICs are no longer issued for certain cases. When we attempted to proceed using the digital Singpass, the system failed to scan multiple times (three or four attempts), and the staff member eventually told us we needed to go to the main SIMBA service centre at Orchard. Frankly, I found the service very lacking in knowledge and support. If the staff is new or still in training, it would be more appropriate for them to receive guidance before handling customers independently. In the end, we visited a nearby shop house at Junction 8 and successfully completed the application for the Senior Plan there without needing a physical card. I hope this feedback helps improve your training and service quality. Please feel free to clarify whether a physical NRIC is truly necessary for Senior Plan applications moving forward.

Ronald Giam

August 19, 2025

5

My first time purchasing from Atrix Staff name:Cai He. His service was superb. He was supposed to have his lunch but did not went for it and still served us in his prority. W bought an asus laptop and was also given many gifts. He was also very patient and also very polite towards my colleague. He even gave us chairs to sit as he required more time to install the program. Thanks for the great service. Will return again,