I am not one who would usually bother taking the time to write reviews for places but I felt my recent visit to Swensens at Junction 8 earned itself the time needed to let others know about this place.
i've been to Swensen's multiple times, at various locations (as many of us have) and while service has never been excellent, they've never been horrible per se. I recently visited the Junction 8 outlet on a Sunday night with the following experience:
1. We requested for assistance regarding the savoury waffles and having ice cream served on the side. A female manager came over, told us to order it on the ipad while standing and waiting next to us without saying a single word. We had to ask "do we press order here?" and all she did was press the "order" button and walked away without saying a single word.
2. There was a server, Margaret, who seemed to absolutely hate her job. She brought our ordered food over on a tray, when we pointed towards the person who ordered it, all she did was stand there stationary with a stone cold face. Apparently she did this to everyone in the restaurant - and when we asked for desserts to be served, we weren't even acknowledged, nor was the request even passed to the kitchen. She simply walked past our table and continued walking to bring the next tray of food out.
3. We ordered a savoury waffle that came burnt, and totally squashed on one end of the waffle, served on a plate smeared with what seemed like batter. It looked like something home cooked - not something which costs $12.90 as a base. We sent back the waffle, requesting for it to be less burnt but we were told that was the fixed timing they had to adhere to when cooking the savoury waffle. Thankfully, the manager we were talking to willingly took this back to be redone. Another male server came back with it and bluntly asked us "can? like that the colour can?" Uhh Okay..
Perhaps my expecations were too high but I just felt treated poorly as a paying customer at an establishment that has been around for a long time and charges service charge for this level of service. So if you're looking to dine here, please manage your expectations and you'll be probably fine.
Tee Loon Teo
4
Had the clam chowder with sourdough bun, which was excellent! Crispy cornflake chicken was good too! Waiters were polite and helpful.
Eng Chiu Koh
5
SWENSENS food still taste great even after many years. The customer service was great too. Waiter Syafiq has a clear voice with positive attitude when serving customers. đź‘Ť
Belle H
5
Food - perfect!
Terderloin - cook as per our orders.
They offer free ice cream on your birthday! This is a great place to celebrate birthday!
Perhaps this place is under staff. Yet, they response promptly. They pay attention to us!
We appreciate your service! You made our day here with you, on our special friend birthday's celebration!
Ellen Woon
5
Swensen’s is the go-to if you want a variety of food and something “sinful” yet comforting (the ice cream). I come here with my kids usually. My kids usually go for the pasta, and burgers while I prefer the breaded chicken and baked fish. The restaurant is usually very crowded at meal times so be prepared for the wait. Maybe the restaurant can look into an electronic queue system to manage the queue. Also, consider giving options for less salt and less oil.
Koh Song Peng
3
Laksa linguine was terrible. The linguine was overcooked and the sauce did not taste anything like laksa. It only contained 2 prawns and a few small pieces of fish cake and taupok. It was super oily as well (see photo). Definitely a miss and not worth $16.90.
Elaine Woon
5
Swensen’s is the go-to if you want a variety of food and something “sinful” yet comforting (the ice cream). I usually come here with my kids. My kids usually go for the pasta and burgers, while I prefer the breaded chicken and baked fish. The restaurant is usually very crowded at mealtimes, so be prepared for the wait. Maybe the restaurant can look into an electronic queue system to manage the queue. Also, consider giving options for less salt and less oil.
Bella H
5
Food - perfect!
Tenderloin - cooked as ordered.
They offer free ice cream on birthdays, making this a great place to celebrate one.
Perhaps this place is understaffed. Yet, they respond promptly and pay attention to us!
We appreciate their service! They made our day, especially during our friend's special birthday celebration.
Koh Eng Chew
5
Swensen's food still tastes great even after many years. The customer service was great too. Waiter Syafiq has a clear voice and a positive attitude when serving customers. đź‘Ť
Ti Loon Teo
4
I had the clam chowder with sourdough bun, which was excellent! Crispy cornflake chicken was good too! Waiters were polite and helpful.