I am a person who is quite concerned about my eyebrow trimming. I went to a lot of places and couldn't get the shape I wanted until I met Sammi. I signed up for a waxing eyebrow trimming package with her straight away after my first visit, as she is not a hard-sell person. Sadly, they do not have any eyebrow trimming package. Sammi has never disappointed me. I still go for eyebrow trimming after I used up my package.
Sammi also did my eyeliner and lip embroidery. Before the embroidery, she patiently explained everything to me. I am satisfied with both outcomes. 😊
Jason Laxman
5
Professional and friendly! I'm always satisfied with my brows after my appointment. I will recommend everyone to come and get their brows done here!
Sharon Chia
5
I started going to their first Novena outlet 12 years ago for eyebrow and upper lip threading, then moved to their Bishan outlet when it opened. After that I also started doing monthly lash lifts with Yan. This is the only salon that shapes my eyebrows so well and can successfully lift my thick lashes!
There's absolutely no hard selling or packages, so you can just walk in for eyebrow threading anytime you want, and they are so skillful and lovely it's always a delight to go back! :)
Charis0028
5
I had a 3D Creative session with Yan at the J8 outlet. She was patient in explaining the process to me and meticulous in her work. She took the initiative to follow up with me a week later to check on my brows and even helped with a quick touch-up ahead of the complimentary touch-up session. Several people have also complimented my brows. I no longer need to spend time on my messy brows, and I am more confident when I go out without makeup. Overall, I am satisfied with the service and will recommend it to those looking for a natural look.
Pek Meng Si Toh
1
I’ve been a loyal customer for more than 5 years, having started coming well before Covid. However, over the years, I've found their service getting worse and worse. Their opening hours are until 9 PM. I arrived at 8:30 PM, and the staff told me she couldn't do face threading for me because she needed to eat her dinner. Alternatively, I had to wait at least 15 minutes for her to eat, and then she would only do eyebrow threading, not face threading. This has happened more than once. I'm not sure what kind of service this is, given that it's during operating hours. On top of that, their system isn't well-updated; it will just tell you that you need to pay more because they have new rules and your package is now over. Honestly, I'm not coming back here, except to finish my current package.
Jin
1
I've been a loyal customer for over 7 years, and I have never had my brows done elsewhere. I usually don't ask for specific staff members and just give whoever is free a shot. Today was a letdown. I was told there's a hole in my brow shape, and because I was in a rush, I looked at it, thinking it was natural but strange, as I have never had this issue before. Now that I'm back home, I realize that the 'hole' is there because she cut my brow hairs too short, and there's a lot of unevenness in the density of my brow hairs. It feels like something I could get for cheaper. I'm going on vacation in a day and can't do much to fix it, what a shame. Objectively speaking, the standard has dropped. Time to find a new brow studio that can do better!
Juna Bakar
5
I had my eyebrows done using the misty technique, and Tina did an excellent job and is very nice. A lot of my friends have complimented my eyebrows!
The equipment they use is clean, and the other staff members are also very friendly.
Jia Ling Ng
5
I’ve been going to Tina at the Bishan outlet for over five years for my eyebrow and eyeliner services. She’s consistently meticulous and confident in her work. She takes the time to understand my needs, offering thoughtful recommendations and suggesting new services without any hard selling. She’s responsible, professional, and I completely trust her with my beauty needs. I highly recommend her.
Samantha Goh
2
I'm sorry I didn't take a photo! Very disappointed! First time visiting the salon and definitely the last.
The beautician was more interested in selling me semi-permanent brow treatment rather than concentrating on the job at hand.
I came in for brow shaping and left with uneven brows and loads of stray hairs. She only waxed and did not tweeze to catch the missed hairs, nor did she use any method to ensure the shape was even.
I didn't get a chance to see her work as she went straight in with a pencil to show me what it would look like with semi-permanent treatment.
Definitely will not be going there for permanent treatment.
Cassie Stephenson
2
I’ve been a loyal iBrow Studio customer for over 5 years, even before COVID, and have purchased multiple packages throughout the years. My go-to outlet has always been Novena, where I’ve consistently had positive experiences. Unfortunately, that trust was completely shaken after my recent visit to the Bishan branch.
I didn’t catch the staff’s name, and while she was generally meticulous and friendly, this was hands down the most painful and uncomfortable eyebrow session I’ve had in over a decade of waxing and threading.
The wax was scalding hot, and the way it was ripped off felt clumsy and careless. I flinched multiple times, and instead of adjusting her technique, she would pause — which made each removal take up to three painful pulls. The wax wasn’t even effective; she eventually suggested threading and tweezing the leftover strands — by which point my skin had already taken quite a beating.
After nine pulls per brow, my skin was visibly raw. That night, after my shower, I noticed a burning sensation and, upon closer inspection, saw several small cuts just beneath my brows that I hadn’t initially noticed.
Safe to say, I’ll be sticking to the Novena outlet moving forward and will avoid the Bishan branch entirely for the foreseeable future.