Cat the Fiddle Cakes - Junction 8

Not sure why the cheesecake become so small. Show you guys a comparison. It's almost the same size as a dondondonki salmon sushi $7.90 per slice isn't going to cut it. Better off going elsewhere.

Impressive brand image & its pity the customer service didn’t get the upgrade.

Was at the J8 outlet yesterday to enjoy the “Buy 3 Get 3” promotion. Picked out three flavours I wanted, which were all in the lower $5.90-$6.90 range. The service staff attending to me then said for I can pick out any flavour I like for the next three flavours including those in the premium range like MSW or Lychee Roselle. So I did, but when it was time to pay, I found I was being charged for the premium flavours. While the difference was only a few dollars, I felt I was misled by the salesperson? I also concur with the not insignificant number of earlier reviews that the slices are actually pretty small or appear to be getting smaller and smaller while prices keep going up - you can see for yourself how small the slice is on a normal-size paper plate. This was not a great experience.

Warning: to each his own, but I will not eat their cakes unless this issue is resolved - and it wasn’t for me. 26/4 ordered Oreo cheesecake from their Bishan outlet. Ate the cake, it tasted sour, like more sour than usual (I have eaten this cake multiple times and know the taste) I thought, maybe they changed the brand of cream cheese? It tastes odd but still within the range of ok-ness. So I continued eating it, my family ate it too. 27/4, we woke up with stomachache. The common food we ate was the cake. I went to check the expiry date of the cake just in case, but there is no expiry date on the box? How would we know that it’s safe to eat then? I immediately called the HQ to check on this. They told me they have a batch number, no expiry date. But batch number is something internal isn’t it, and the customer wouldn’t understand the batch number anyway. No expiry date means.. they can actually sell an expired cake and the customer wouldn’t know? She told me no it’s not expired. But there’s no assurance / expiry date tagged to the batch that was given to me. I told her what happened, ie that we ate that cake and got a stomachache. While I was explaining, the lady on the phone actually put the phone on the table (or maybe away from her face) and did not answer me?? I asked her whether she heard my concerns. She then became rude and said “you want test the cake then go test lor” ??? I was taken aback. Not sure if the cream cheese used was put outside for a long time and became spoilt during the process. Or maybe they used an expired cream cheese or other ingredients inside. I have eaten this cake multiple times and I really liked it. BUT despite getting a stomachache from their food I got no assurance that the food was safe / no other measures taken AND YET got a rude convo. Wasted $40+ and had to dump the rest of the 3/4+ of cake Hello person in charge, I brought this sour tasting Oreo cheesecake back to your Bishan outlet on 28 April 2023. Counter lady Jayce said will check on the issue with the cake and inform the office to contact me after with the report. So would humbly suggest including the expiry date on the packaging so customers know when to throw it out instead of feeling unwell over spoilt food. No refund is needed, however I am requesting an EXPLANATION and closure on this issue! I have patronised this brand for a few years now and hope I can trust this brand enough to continue having your delightful cakes without worry.

Not sure why the cheesecake has become so small. Here's a comparison: It's almost the same size as a Don Don Donki salmon sushi. $7.90 per slice isn't going to cut it. You're better off going elsewhere.

Warning: to each his own, but I will not eat their cakes unless this issue is resolved - and it wasn't for me. On 26/4, I ordered an Oreo cheesecake from their Bishan outlet. I ate the cake, and it tasted sour—more sour than usual. (I have eaten this cake multiple times and am familiar with its taste.) I thought, maybe they changed the brand of cream cheese? It tasted odd, but still seemed within an acceptable range. So I continued eating it, and my family ate it too. On 27/4, we woke up with stomachaches. The common food we ate was the cake. I checked the cake's expiry date, just in case, but found no expiry date on the box. How would we know that it's safe to eat then? I immediately called the HQ to check on this. They informed me they use a batch number, not an expiry date. But a batch number is an internal identifier, isn't it? A customer wouldn't understand its significance anyway. No expiry date means they could potentially sell an expired cake without the customer knowing? She told me it was not expired. But there was no assurance or expiry date linked to the batch provided to me. I explained what happened: that we ate the cake and subsequently got stomachaches. While I was explaining, the lady on the phone seemed to put the phone down (or away from her face) and did not respond. I asked her whether she heard my concerns. She then became rude and said, "You want to test the cake? Then go test it." I was taken aback. I'm not sure if the cream cheese used was left out for too long and spoilt during the process. Or perhaps they used expired cream cheese or other ingredients. I have eaten this cake multiple times and I really liked it. However, despite getting stomachaches from their food, I received no assurance that the food was safe, no other measures were taken, and I was subjected to a rude conversation. I wasted over $40 and had to discard the remaining three-quarters of the cake. To the person in charge, I returned this sour-tasting Oreo cheesecake to your Bishan outlet on 28 April 2023. Counter staff Jayce said she would check on the issue with the cake and inform the office to contact me with a report. I humbly suggest including an expiry date on the packaging so customers know when to discard it, rather than feeling unwell from spoilt food. No refund is needed; however, I am requesting an EXPLANATION and closure on this issue. I have patronised this brand for a few years now and hope I can trust it enough to continue enjoying your delightful cakes without worry.

I was at the J8 outlet yesterday to enjoy the “Buy 3 Get 3” promotion. I picked out three flavours I wanted, which were all in the $5.90-$6.90 range. The service staff attending to me then said I could pick out any flavour I liked for the next three, including those in the premium range like MSW or Lychee Roselle. So I did, but when it was time to pay, I found I was being charged for the premium flavours. While the difference was only a few dollars, I felt I was misled by the salesperson. I also concur with many earlier reviews that the slices are quite small and appear to be getting smaller while prices keep going up – you can see for yourself how small the slice is on a normal-size paper plate. This was not a great experience.

Impressive brand image, and it's a pity the customer service didn't get the upgrade.