The Corporate Services Manager plays a pivotal role in ensuring the smooth operation of WINGS' finance and corporate functions. While key services such as bookkeeping, payroll, and IT are outsourced, this role is critical in managing these vendors, consolidating financial information, and supporting governance, HR, and administrative tasks. The position requires a hands-on, organised, and solutions-oriented individual capable of multitasking in a lean non-profit environment.
Key Responsibilities
Finance (Primary Function)
- Work with the outsourced accounting vendor to ensure timely and accurate monthly financial reports, including bank reconciliations and GL reviews.
- Prepare internal financial statements, dashboards, and commentary for Board and committee meetings.
- Lead the annual budgeting and periodic forecasting processes.
- Monitor actual vs budget performance, investigate variances, and recommend corrective actions.
- Track and report on grants, ensuring timely utilisation, accurate allocation, and compliance with funders’ KPIs and reporting timelines.
- Ensure compliance with relevant financial standards and charity regulations (e.g., Charities Accounting Standard, IRAS, COC).
Technology & Automation
- Act as the main liaison with the outsourced IT vendor to ensure operational uptime, responsive support, and adherence to basic cybersecurity practices; support troubleshooting and escalate issues when needed.
- Serve as the charity’s Data Protection Officer (DPO), ensuring compliance with PDPA and managing data protection policies and incidents.
- Collaborate with the ED and Board’s IT Committee on IT strategy, data governance, and review of digital tools.
- Lead efforts to streamline and automate administrative and reporting processes using practical, user-friendly tools (e.g., form builders, shared drives, dashboards).
- Identify and recommend practical, cost-effective technology solutions to support operations, finance, HR, and programme delivery.
Governance, Compliance, and Corporate Secretarial
- · Coordinate governance and compliance matters, including preparation and submission of the Governance Evaluation Checklist (GEC) and other regulatory filings.
- · Support the ED in ensuring compliance with statutory requirements under the Charities Act, Persona Data Protection Act (PDPA), and relevant frameworks.
- · Organise and support Board, Board Committee, and AGM meetings — including scheduling, preparation of materials, and minute-taking.
- · Maintain up-to-date records of board decisions, statutory registers, policies, and compliance documentation.
- · Liaise with auditors, regulators, and corporate secretarial service providers as needed.
Human Resources
- Act as the primary liaison with the outsourced payroll service provider to ensure timely and accurate payroll processing.
- Maintain employee records and support onboarding/offboarding processes.
- Work with the ED and HR Committee on HR policies, employee engagement and other staff matters.
Office Administration & Facilities
- Promote organisational efficiency and a positive work culture by maintaining up-to-date office policies and procedures, and by supporting structured, well-documented internal processes.
- Oversee general office administration including procurement, recordkeeping, and inventory control.
- Act as WINGS’ appointed fire warden representative under MCST requirements; coordinate basic emergency preparedness and safety measures for the office.
- Manage maintenance of office premises and liaise with building management as needed.